Skip to main navigation Skip to main content

Technical issues involving online donations on New Year’s Eve

We experienced some technical issues involving online donations on New Year’s Eve when our website had high volumes of traffic. These issues did not relate to credit card details, which were secure at all times.

A small number of people advised us of issues, including that they received incorrect tax receipts after donating. Tax receipts have been re-supplied to anyone who has contacted us.

We are very sorry this incident occurred. We believe this only relates to a few people who made online donations during our New Year’s Eve donation drive. We have taken steps to ensure this is no longer happening.

If you believe you have received an incorrect tax receipt after making a donation or experienced any other issue whilst donating to Australian Red Cross during New Year’s Eve, please contact our customer care team on email at contactus@redcross.org.au or by phone at 1800-RED-CROSS (733 276).

People have generously donated to our Disaster Relief and Recovery Fund during and since the ABC’s New Year’s Eve donation drive and we are extremely grateful for this support and all of the beautiful messages of support we have been receiving.

More on the Emergency Services blog

New growth on blackened land

A vegetable garden re-grows hope for a family after fire tears through their home and dreams.

Australian Bushfires Report

1 January – 15 April 2020

Recovering from the bushfires: 13 Mar 2020

How we’re helping communities recover from the Black Summer bushfires and how your donations are helping.