Australian Red Cross’ Family and Domestic Violence (FDV) Financial Assistance program is now open for individuals seeking support and service provider referrals.
The program is available to all people on temporary visas, or with uncertain visa status, experiencing family and domestic violence, in need of financial support.
The information on this page is also available in these languages:
Downloadable and shareable flyers about Family and Domestic Violence Financial Assistance Program are available in these languages:
If your health or safety is under threat now, call 000 immediately. Crisis and ongoing support is also available from these services:
You can apply online.
If you need support to complete your application, you can download a step-by-step guide.
The guide is also available in Amharic | Arabic | French | German | Hindi | Malay | Mandarin | Nepali | Oromo | Portuguese | Sinhalese | Spanish | Tagalog | Tamil | Tigrinya
Before applying read the information below about what you need to ask for support. Submitting all the information needed will help us respond to your need as quickly as possible.
Domestic and family violence is an ongoing repeated pattern of behaviour intended to hurt, damage, or control you. It is not always physical.
Domestic and family violence happens when one person in a relationship hurts another or makes them feel unsafe, and is a repeated pattern of behaviour
It can happen in any kind of relationship:
Abuse does not have to involve physical violence or hurt to your body to be domestic or family violence. It can cause fear, stop you living as you want to, or force you to behave in way you do not want.
It can include:
For more information on Family and Domestic Violence, you can visit 1800respect.org.au or call 1800 737 732 (1800 RESPECT).
The program can support people who are:
Support we are able to offer could include any of the following:
Our caseworkers will talk with you to better understand your situation, the support you need, and how we can assist.
When you are applying for help, you will be asked to provide some documents.
To help us make a payment, you will be asked to provide:
If you are uncertain or don’t currently hold a visa, you are still able to submit an application and Red Cross will call you to discuss your situation.
Red Cross does not share your personal or visa information with the government.
Please do not send any documents with your personal information via email. All our forms and documents ask you to advise us the safest time and way to contact you.
If you need an interpreter to help you apply you can ask for this before you apply online. If you need support initially, you can contact the Translating and Interpreting Service (TIS) on 131 450, stating your preferred language and ask to be connected to Red Cross on 1800 733 276.
If you need help to make an application and don’t have anyone else that can help you contact Red Cross. Phone 1800 RED CROSS (1800 733 276) between 9.30am and 4.30pm AEDST, Monday to Friday, or email us. WA callers are encouraged to call the enquiry line before 2.30pm AWST or visit the Red Cross office in Perth. Please do not send any documents via email.
The contact you make with Red Cross is confidential. We keep the information you provide with your application safe at all times.
The Red Cross privacy & consent form is available to download in these languages: Arabic | Bengali | Chinese (simplified) | Farsi | Hazaragi | Hindi | Malay | Nepali | Punjabi | Spanish | Tagalog | Urdu
Support services for men who are experiencing family violence, and information regarding behaviour change programs, is available here.
The Family and Domestic Violence Financial Assistance Program has now commenced taking referrals for financial assistance.
Agencies are able to assist a client self-register online. This is the safest and quickest way to get confidential information to Red Cross including documents about visa status and bank documents, if possible.
The application process also requires the Red Cross Referral Form to be completed by the agency with the client. This form includes a Privacy Collection Notice and declaration by you as an agency that the client understands and consents to how you are sharing their information.
If you support or are applying on behalf of a client to apply, do not use your agency email address in the application.
If it is unsafe for the client to use their current email address, please support them in opening their own email address. If that is not possible, please contact us on 1800 733 276 or email us and we will let you know how to send us client referral information that will protect their data, privacy and safety.
The program is set up to support people who are:
Red Cross will verify eligibility in order to provide financial assistance.
If you and your client are unable to apply online or are experiencing difficulties applying, please contact us. Phone 1800 RED CROSS (1800 733 276) between 9.30am and 4.30pm AEST, Monday to Friday, or email us.
Red Cross welcomes the federal government’s $6.5 million investment through the Department of Social Services to provide financial assistance to people on temporary visas who are experiencing domestic and family violence.
We know from our work across Australia that people on temporary visas, or those with uncertain visa status, face specific challenges in reporting and accessing support services for family and domestic violence. The government’s investment will allow us to provide immediate and short-term support to alleviate the impacts of family and domestic violence for people on temporary visas.
Under the year-long pilot, working alongside family and domestic violence agencies, Red Cross will provide up to $3000 in financial assistance to those eligible, to help cover expenses such as accommodation, food, and medical care. The pilot will also support referrals and, where specialist agencies are unable to help, provide short-term casework support.
In addition to providing direct financial support to people on temporary visas, the pilot will build an evidence base to help shape future support for temporary visa holders experiencing violence.
Red Cross will continue to work closely with local and nationwide family and domestic violence agencies and other services to ensure that support reaches to those most in need, no matter where they are, as quickly as possible, and that we ensure people are linked and referred to relevant local services, wherever possible.