The Australian Red Cross Family and Domestic Violence (FDV) Financial Assistance Program is available to people on temporary visas, or with uncertain visa status, who are living in Australia and:
The program is not open to Australian citizens or permanent visa holders. If you are a citizen or permanent visa holder you may be eligible for support through the Australian Government’s Escaping Violence Payment. Visit the Uniting Care website to check your eligibility.
The FDV Financial Assistance program can help you with:
Applications to the FDV program must be made online.
Do not send applications or documents via email.
Visa status: such as a copy of your passport or Immi card. Please ensure your date of birth, travel document number and nationality are included in your application.
Financial hardship: such as a bank statement or transaction summary. This must be dated within 3 months of your application, and include your name and account number.
If you need help with your application, you can download a step-by-step guide.
If you need help to apply you can contact Red Cross on 1800 733 276. The FDV hotline is open Monday to Friday, from 9:30am to 4:30pm AEST.
If you live in Western Australia, please call before 2.30pm AWST or visit the Red Cross office in Perth.
If you need an interpreter, you can contact the Translating and Interpreting Service (TIS) on 131 450. State your preferred language and ask to be connected to Red Cross on 1800 733 276.
Service providers can help a client to apply via the online portal. Red Cross will not accept applications or referrals via email.
If you are supporting a client to apply, do not use your work email address; applications must be made using the client’s personal email. If it is unsafe for the client to use their current email address, please support them to open a new one.
The application process also requires the Red Cross Referral Form to be completed by the referring agent/service provider. This form includes a Privacy Collection Notice and declaration by you as an agency that the client understands and consents to how you are sharing their information. More information on Privacy and Confidentiality is available below.
Service providers can also call the FDV hotline with questions about the application process. The hotline is open Monday to Friday, from 9:30am to 4:30pm AEST. If you live in Western Australia, please call before 2.30pm AWST.
The information on this page is also available in these languages:
Downloadable and shareable flyers about Family and Domestic Violence Financial Assistance Program are available in these languages:
For more information on family and domestic violence services in your state and territory:
Support services for men who are experiencing family violence, and information regarding behaviour change programs, is available here.
Red Cross does not share your personal or visa information with the government.
To ensure the highest level of privacy and confidentiality do not send any documents via email.
The Red Cross privacy & consent notice is available to download in these languages:
Arabic | Bengali | Chinese (simplified) | Farsi | Hazaragi | Hindi | Malay | Nepali | Punjabi | Spanish | Tagalog | Urdu
Red Cross welcomes the federal government’s $6.5 million investment through the Department of Social Services to provide financial assistance to people on temporary visas who are experiencing domestic and family violence.
We know from our work across Australia that people on temporary visas, or those with uncertain visa status, face specific challenges in reporting and accessing support services for family and domestic violence. The government’s investment will allow us to provide immediate and short-term support to alleviate the impacts of family and domestic violence for people on temporary visas.
Under the year-long pilot, working alongside family and domestic violence agencies, Red Cross will provide up to $3,000 in financial assistance to those eligible, to help cover expenses such as accommodation, food, and medical care. The pilot will also support referrals and, where specialist agencies are unable to help, provide short-term casework support.
In addition to providing direct financial support to people on temporary visas, the pilot will build an evidence base to help shape future support for temporary visa holders experiencing violence.
Red Cross will continue to work closely with local and nationwide family and domestic violence agencies and other services to ensure that support reaches to those most in need, no matter where they are, as quickly as possible, and that we ensure people are linked and referred to relevant local services, wherever possible.