Australian Red Cross has upgraded the First Aid & Mental Health training management system to provide clients with a more streamlined, efficient system in which to manage all training requirements.The system uses a Learner Portal which students can use to complete assessments in class or prior online learning. Outlined here are guides on how to access the portal and FAQs on how the system works.
Note: If you studied with Red Cross prior to August 2021, you will need to create a new account using the steps above.
The calendar lets you to view your training
Select the relevant course and then select the Assessments tab.
You can see assessments to do, submitted assessments waiting to be marked and the results of marked assessments. Assessments will be available on the day of your course.
An email is sent to all clients and students with log in instructions.
If you don’t receive this, please check your junk mail folder. The email will be from aXcelerate (the training management platform). If you can’t find it then please contact us by email or call 1800 733 276.
The Red Cross training management system is 100% paperless. Not only does this support our environment, it also simplifies the process and makes the distribution of information, including certificates, much faster.
We recognise that some students will need support using the system, please let us know if you do.
Students will complete an online assessment during the training course or, if this is not possible, they will need to complete the online assessment within 48 hours after training has completed.
Public bookings – Direct from the website or by emailing Red Cross Customer Support Team (firstname.lastname@example.org)
Private bookings – By email to your Business Development Manager or the Red Cross Customer Support Team (email@example.com)
To make a booking :
Confirmation and login link for the Learner Portal portal is sent directly to the students.
All students are required to complete a digital pre-enrolment.
This is completed digitally in-class by the individual by logging in to the Student Portal. Students use their own phone, tablet or laptop.
Students receive their certificates via their Learner Portal on completion of their course and an emailed copy.
An invoice will be issued after course delivery either on a course-by-course basis, or monthly as per agreement.
Clients can request a secure portal to manage training with Red Cross.
Clients have greater control over enrolling employees into private and public courses by accessing the portal.
Past and upcoming bookings made with Red Cross are visible in the portal.
Authorised users can run and download reports on bookings, attendance, finance, contacts, completions, certificates and much more. Reports can be generated from the client portal or automated to send regular reports.
The portal allows instant updates on employee contacts, thus minimises going through indirect channel, e.g., sending an email or calling our hotline
Employees can be directly enrolled onto public courses or onto pre-arranged private group training sessions.
Employee training progress and issued certificates can be accessed.
Employee records are stored in their individual profiles, saving time in collecting data and contact information each time employees are rebooked.
For further support please contact us: firstname.lastname@example.org 1800 733 276