“Years ago when you bought a computer there was a shelf-load of manuals that came with it.
“That doesn’t happen these days.
“For many people, it’s try and fail. Try and succeed. Try and try again. It can be very frustrating.”
Kerry Kaminski has been a volunteer digital tutor at the Red Cross Jeays Street Community Centre in Brisbane for four years. He’s seen first-hand the isolating effects of digital exclusion – how, when people aren’t confident navigating online services it can present significant barriers to employment, health and government assistance, education or training, and other essential services.