Our work has and will always involve risk, and managing those risks is something we all do as part of Australian Red Cross. But without everyone’s vigilance and support in identifying issues, we’re just guessing.
Whether you are an employee, member or volunteer, it’s up to all people who make up our movement to confidently identify, report and act on risks, accidents and near misses – to speak up when we see them, so our clients, communities and all Red Cross people are safe and supported, and that we all act ethically and respectfully.
Speaking up on risks and incidents is an important part of how we learn, how we improve and how we build trust-based relationships with our stakeholders that enable us to deliver on our purpose and vision.
If you’re not sure whether something is a concern or a risk, or even if something just doesn’t feel quite right, let us know – it's better to be safe than sorry. If you help us identify issues, our expert teams will be able to support you – and make sure these are addressed appropriately.
Simply click on the Speak Up button below to report on any issues or concerns involving:
There are other channels that you can use when you need to report an issue or concern, if you’re seeking advice or need emergency assistance. Here’s a helpful guide:
By speaking up on any incidents, issues or concerns, you will be helping Australian Red Cross:
If you are a member and need help reporting an issue, please reach out to your Community Mobilisation Team.
If you are a volunteer, please seek support from your manager.
If you are a donor, supporter, partner or member of the public, please contact our Customer Care team who will be able to guide you through this process.
We take your privacy seriously and want you to understand how we manage the personal information you give us via Speak Up and the Incident Report Form.
Read our Privacy Collection Notice.