A phone call each day to check you’re OK

Our Telecross service provides peace of mind and independence.

Red Cross can provide you with a daily telephone call to check on your wellbeing through a service known as Telecross.

This provides peace of mind if you are at risk of an accident or illness that may go unnoticed, such as falling and being unable to call for help. The volunteer will check to see that you are well and provide a friendly voice to wake up to each morning.

Is this service for you?

Telecross is for people who live alone and are at risk of an accident or illness that may go unnoticed. In particular, people who:

  • are frail and elderly
  • have a disability
  • are housebound
  • are recovering from an illness or accident.

Telecross is also available to the carers of people who are eligible for the service. When family and carers are away, or if someone has just returned home after a hospital stay, Telecross can also be used on a temporary basis.

About the service

Friendly volunteers make calls each morning, 365 days a year. If the call is not answered, Red Cross will take action to make sure you are OK. Even if you have visitors during the week, a phone call first thing in the morning can make a difference if an emergency response is required. The calls provide reassurance as well as help to maintain independence.


This social support program is funded through the Commonwealth Home Support Program and is available nationally through MyAged Care referrals.

Contact us

For more information about accessing Telecross as a client, please call Red Cross on 1300 885 698 or send us a message using the form below.

For enquiries about volunteering with Telecross, please visit Volunteering.

Get in touch

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