Privacy collection notice

Family and Domestic Violence Financial Assistance Program

We want you to understand how we receive your personal information and what we do with your information for the Red Cross Family and Domestic Violence Financial Assistance Program (this Program). Personal information is information about you that can identify you.

We are the Australian Red Cross Society and our Australian Business Number (ABN) is 50 169 561 394.

Why we are collecting your personal information.

We need your personal information so that we can respond to your request for support and provide services to you. If we do not get your personal information, we might not be able to provide services to you.

We might also use your information so we can work with another organisation to support you or to ask them to support you.

Sometimes, we use it to contact you or the person you have asked us to contact on your behalf in an emergency situation.

Where we get your personal information from.

We will ask you to give us your personal information.  

Sometimes other people and organisations may give us your personal information, including organisations that are helping you already. This is so we can support you and so you don’t have to share your information twice. 

What information we collect

Personal information is your name, date of birth, gender, contact information, visa status, bank account information, health information or other information connected with your history or relationship to Red Cross and the services we provide.

Who we share your personal information with

If you apply for financial assistance under this Program, we will share your personal information with people and organisations that can support you or help us support you. If you are worried about this, you can speak to us.

Sometimes we need to share your personal information to keep people safe. For example, Red Cross staff and volunteers must follow the law in sharing information to keep children safe. 

Do we share your information overseas?

We do not share your personal information overseas.

How we store your personal information.

We only keep your personal information for as long as we need to or are required by law. 

Rights and the information Red Cross has about me?

You have the right to ask for access your personal information.

You have the right to ask us to fix your personal information if it is incorrect.

You have the right to make a complaint to Red Cross:

Head of Legal
Australian Red Cross Society
23–47 Villiers St North Melbourne VIC 3051

Tel: 1800 RED CROSS (733 276)
Fax: 61 3 9345 1800

You can also make a complaint direct to the Privacy Commissioner at

You can find out more by reading the Red Cross Privacy Policy.

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