Who is collecting the information?
Australian Red Cross Society including its employees and volunteers.
Privacy concerns can be sent to:
Head of Legal
Australian Red Cross
23-47 Villiers Street
NORTH MELBOURNE VIC 3051
Phone 1800 RED CROSS (733 276)
Facts and circumstances of collection
We may collect your information:
We only collect information about you from other organisations where the information is necessary for us to continue to provide services to you.
The information that you provide includes your personal information. Your personal information is protected by law, including the Privacy Act 1988 and Australian Privacy Principles. Your personal information collected is used primarily for Red Cross’ purposes.
Is the collection being made because a law or Court order applies?
No law or Court order applies to the collection of this information.
Why does Red Cross need to collect this information?
We need to collect this information so:
The primary purpose for which the information is being collected
The primary purpose of collecting this information is to provide support services to you that meet your humanitarian needs during the COVID-19 pandemic. We may provide the support services directly to you or we may refer you to other organisations to provide services to you.
What happens if Red Cross doesn't collect this information?
If Red Cross does not collect this information from you, we may be unable to provide you with some or all of the support services you may be eligible to receive.
We will be unable to assist without recording your real name.
The organisations we usually disclose this information to
We coordinate with many other organisations to provide social support services to you. To do this, we may need to disclose your personal information to other organisations that provide services to you or fund the services provided to you.
These organisations include:
We acknowledge and accept that you provide information to us on a confidential basis.
In submitting an application for support services, you agree that we will share only the information that that organisation needs to provide you with services or to fund the services provided to you.
We may be compelled to disclose your information to an organisation in certain circumstances. In such cases of mandatory disclosure, we will endeavour to inform you prior to disclosing your information.
Access and correction
Head of Legal
Australian Red Cross Society
23–47 Villiers St North Melbourne VIC 3051&
Tel: 1800 RED CROSS (733 276)
Fax: 61 3 9345 1800&
SA Information Sharing Guidelines
If you are in South Australia this part applies to you.
The SA Information Sharing Guidelines for Promoting Safety and Wellbeing (ISG) provides South Australian organisations and agencies with a clear and state-wide approach to appropriate sharing of personal information which actively promotes safety and wellbeing, whilst respecting privacy.
Red Cross will seek and respect your consent to share information with another agency in all situations unless:
Will my information be stored offshore?
Your information is stored onshore in Australia by Australian Red Cross.