Restoring Family Links

We're here to support people who have lost contact with loved ones during the armed conflict in Ukraine.

This page is also available in українська (Ukrainian) and русский (Russian).

Our hearts go out to those worried about friends and family affected by the crisis in Ukraine.

If you have lost contact with family members in Ukraine or Russia as a result of the current and recent situation, you should first attempt to contact them directly. If you cannot establish contact, call our hotline on 1800 875 199 for assistance. We can collect an enquiry but it may take some time before we can provide an update on your case.

Unfortunately we cannot register family or friends with whom you are currently in contact.

For Australian citizens, permanent residents and visa holders in Ukraine

The situation in Ukraine is changing rapidly. Check Smartraveller for latest information. The site includes information on the requirements for leaving Ukraine by road for Australian citizens.

Australian citizens, permanent residents and their immediate families should register online with DFAT or contact the Australian Government 24 hr Consular Emergency Centre on +61 2 6261 3305. If you are calling from Australia dial 1300 555 135.

Looking after yourself

Australian Red Cross stands with all communities in the face of tragedy and distress. In our decades of supporting communities to recover or cope with distress, we are strongly aware of the impact disasters have on friends, families and communities.

People and especially children can feel more vulnerable, worried or scared as a result of these events.

Information about coping with distress, and helping children cope with distress is available in українська (Ukrainian) and русский (Russian).

Charity donations of $2 or more to Australian Red Cross may be tax-deductible in Australia. Site protected by Google Invisible reCAPTCHA. © Australian Red Cross 2022. ABN 50 169 561 394