Find My Family: Restoring Family Links
Have you been separated from family by war, disaster or migration? Red Cross might be able to help you.
Contact us
Email tracing@redcross.org.au
Phone 1800 875 199 (a free call from a landline)
Our service is part of the International Red Cross Red Crescent network, and we receive our referrals directly from Red Cross in other countries. If you are located overseas, please contact your local Red Cross Red Crescent office.
Australian Red Cross is part of the global Restoring Family Links network.
How we can help
We can help:
- find a family member missing as a result of war, disaster or migration through family tracing
- send a message to a relative where there is no formal means of communication
- check the welfare of a relative overseas whom you are unable to reach due to illness or other circumstances
- by providing you with a confirmation of detention if the International Committee of the Red Cross visited you in detention overseas.
Our service is free of charge and confidential.
Red Cross cannot accept requests when there is not enough information to conduct a search, when it is for genealogical research, or relates to family breakdown or legal matters like wills and child custody.
Hayfa's story
Experience the journey
Trace the face
Other services and resources
Family tracing
- VANISH - a Victorian Government funded service
- International Social Service (Australian Branch)
Missing persons
Genealogical searches
Aboriginal and Torres Strait Islander family history and tracing
- National Link-up phone 1800 624 332 (toll free)
- Australian Institute of Aboriginal and Torres Strait Islander Studies
General information
- Births, Deaths and Marriages offices in Australia
- White Pages Australia
- Telephone Interpreting Service phone 131 450
Department of Foreign Affairs and Trade (DFAT)
For queries relating to the assistance of Australian nationals overseas, please contact:
- In Australia 1300 555 135 (24-hour consular emergency contact)
- Outside Australia +61 2 6261 3305
