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Find My Family: Restoring Family Links

Help with tracing family members and finding missing loved ones.

A reconnected family from Red Cross tracing service.

Have you been separated from family by war, disaster or migration? Red Cross might be able to help you.

Contact us


Phone: 1800 875 199 (free call from a landline)


Australian Red Cross is part of the global Restoring Family Links network

We can help:

  • find a family member missing as a result of war, disaster or migration through family tracing

  • send a message to a relative where there is no formal means of communication 

  • check the welfare of a relative overseas whom you are unable to reach due to illness or other circumstances 

  • by providing you with a confirmation of detention if the International Committee of the Red Cross visited you in detention overseas.

Our service is free of charge and confidential.

Red Cross cannot accept requests when there is not enough information to conduct a search, when it is for genealogical research or relates to legal matters like wills and child custody.

Learn how other organisations might be able to help you:

Family tracing

Missing persons

Genealogical searches

Aboriginal and Torres Strait Islander family history and tracing

General information

Hayfa's story

Hayfa is on a search to find her husband. She last saw him when they were separated by fighters in their Yazidi village, in northern Iraq.

Experience the Journey

In this interactive presentation we take you on the journey of a young girl called Nadine. You have the chance to experience her story and decide what you would do if you found yourself in Nadine’s situation.