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Website terms and conditions

Australian Red Cross ABN: 50 169 561 394

National office: 23–47 Villiers St, North Melbourne VIC 3051

By using the pages in this site, you agree to these terms and conditions. If you do not agree, you should not use this site. These terms and conditions may be changed or updated from time to time.

Unless otherwise indicated, all information contained in this web site is copyright © Australian Red Cross. All rights reserved. Apart from any use permitted under the Copyright Act 1968, you must not copy, frame, modify, transmit or distribute the material at this site without the consent of the copyright owner.

You may save a local copy or print a copy of material at this site for your own personal non-commercial use, provided the copyright notice on the material is not removed. However, you may not make any charge for such use and any commercial use is expressly prohibited. This means, for example, that you must not post material from this site to a local intranet site, or distribute the material for your own commercial purpose, without the copyright owner's permission.

You are welcome to link to this site, provided that in doing so you do not use any trade marks featured without permission. Red Cross and Red Crescent emblems are protected symbols under international and Australian law. Use of these emblems by unauthorised persons, including their reproduction on other websites without appropriate authorisation constitutes a criminal offence under the federal Geneva Conventions Act.

You must not link to this site from a site or in a manner which disparages the reputation of Australian Red Cross, its related bodies corporate, suppliers or advertisers.

For permission to use text information or photographs from this web site in a manner other than that stated above, please contact the Communications Department of Australian Red Cross.

If you have any questions about this web site, or if you find any errors, please contact us.

Restrictions and limitations of liability
Australian Red Cross does not warrant the accuracy, adequacy, reliability or completeness of the information and materials in this website and expressly disclaims liability for errors or omissions in such information and materials. No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, satisfactory quality, fitness for a particular purpose and freedom from computer virus, is given in conjunction with the information and materials.

Australian Red Cross does not make any representation, warranty or endorsement of any of the products, services or information provided in this website. This disclaimer shall take effect to the fullest extent permitted by law.

This site may be linked to other sites that are not maintained by Australian Red Cross. Australian Red Cross is not responsible for the content of those sites. The inclusion of any link to such sites does not imply endorsement by Australian Red Cross of the sites. Australian Red Cross makes no representations whatsoever about any other website which you may access through this one.

Disclaimer
The material in this site could include technical inaccuracies or typographical errors. Australian Red Cross may make changes or improvements at any time.

This website may contain references to the International Federation of Red Cross and Red Crescent Societies (Federation), the International Committee of the Red Cross (ICRC), and other Red Cross or Red Crescent Society services, products, and programs that are not in your country. These references do not imply that Australian Red Cross, the Federation, ICRC, or other Red Cross and Red Crescent Societies intend to announce or provide the programs, products, or services in your country. All questions about Federation, ICRC or Red Cross or Red Crescent activities in your country should be directed to the Red Cross or Red Crescent Society in your country.

Information on the Australian Red Cross website, or those of any of its related, affiliated, or subsidiary units, is provided with the understanding that Australian Red Cross is not rendering professional advice or recommendations. You should not rely on any information on these pages to replace consultations with qualified professionals to meet your individual needs.

Donations

General terms
Donations to Australian Red Cross of $2 and over may be tax deductible. This will be identified in the relevant appeal details online or by calling 1800 RED CROSS (733 276), and will also appear on your tax receipt. Ongoing monthly donations are tax deductible and will be receipted at the end of the financial year.

Disputes and refunds
All complaints, grievances and disputes will be treated seriously, quickly and in a timely manner, having due regard to procedural fairness and confidentiality. All parties are required to participate in the dispute resolution process in good faith. If you believe that there has been an error with your donation, you should notify us directly on 1800 RED CROSS (733 276) and confirm that notice in writing or by email at contactus@redcross.org.au as soon as possible so that we can resolve your query quickly. Any issues should be directed to Australian Red Cross in the first instance so that we can attempt to resolve the matter. If you are not satisfied with the outcome you can still refer it to your financial institution which will obtain details of the disputed transaction and may lodge a claim on your behalf.

Monthly donations

Your obligations
It is your responsibility to ensure that there are sufficient clear funds available in your account. You should check your account statement to verify that the amounts debited from your account are correct.

Changes and cancellations
We may vary details of your agreement or a direct debit request at any time by giving you at least 14 days written notice.

If you wish to cancel, defer or alter a debit payment you must notify us by calling 1800 RED CROSS (733 276) at least 14 days before the next donation day.

Please provide details of your donation agreement, such as name, address, and supporter number, etc, for ease of processing.

Direct Debit Service Agreement
You can view our Direct Debit Service Account here.

First Aid courses

Pricing
All course prices and scheduled dates are subject to change without notification; however every attempt will be made to give reasonable notice.

All accredited training is exempt from GST, however, non-accredited training and training materials do attract GST and this component will be identified on your tax invoice.

If you are a concession card holder or have a discount voucher you must ensure you bring this with you on the day of the course.

Conditions of course enrolment
A notification of your course enrolment will be emailed to you with an information pack. This information will include:

  • course details, including location and venue details
  • tax invoice

Your commencement in the course you have enrolled in is dependant upon:

  • sufficient enrolments in the course
  • course pre-requisite/s being met
  • availability of places in the course
  • arriving at the venue at least 15 minutes prior to course commencement. Anyone more than 15 minutes late may not be accepted into the course.

You will not generally be able to book into a course using the online system if the course you have chosen is due to commence in 2 days or less. As there may still be vacancies for this course you may wish to phone the relevant state or territory office to check availability.

In the event that a course is overbooked Australian Red Cross reserves the right to contact you and make other mutually agreeable arrangements. Should a suitable arrangement not be agreed upon a full refund will be made.

If the course that you have booked into has a pre-requisite requirement you will be required to provide the evidence that you meet the requirement prior to the course commencement.

First Aid course cancellations/transfers/refunds
For course withdrawals with more than five (5) working days notice from the date of course start (eg, course starts on Monday, cancellation must be by close of business Monday previous), a refund of 80% of fees paid will be given.

For course withdrawals with five (5) or less working days notice, a 50% refund will be given.

A 20% transfer fee applies to any request for transfer where the notice period is less than five (5) working days.

Refunds will not be made to individuals or organisations when a person is booked into a course and fails to attend. If you cannot attend a course for which you have enrolled in and paid for, you may send another person in your place at no additional charge.

If for any reason Australian Red Cross finds it necessary to cancel a course and a suitable transfer to an alternative course can not be made, you will receive a full refund of fees paid.

Feedback and complaints handling procedure
Australian Red Cross welcomes feedback and attends to all complaints promptly. Please call 1300 367 428 or email onlinesales@redcross.org.au

Online shopping

General
These terms and conditions ( (Shopping Terms) apply to your use of the Australian Red Cross Society’s online store, https://shop.redcross.org.au/ (Online Store) and any purchases you make through the Online Store. By using the Online Store or ordering goods, you agree to be bound by these Shopping Terms as amended from time to time and made available on the Online Store. Nothing in these terms is intended to exclude any of your statutory rights as a consumer under the Australian Consumer Law.

Purchasing goods
Our Online Store sets out the details of the goods available for purchase, including their price in Australian dollars. Please be aware that prices and availability may change from time to time without notice. Some goods may differ slightly in visual appearance (for example, colour or scale) to the images depicted on our Online Store due to photographic and screen differences.

We sell pre-loved goods on our Online Store. Please carefully read the description of the condition of the goods and any defects (e.g. missing buttons).

Goods for sale on our Online Store are only available for delivery in Australia. All Online Store orders must be paid by Visa, MasterCard, American Express or PayPal. Prices listed on our Online Store include GST where applicable. You may not purchase goods from our Online Store for resale or other commercial purposes.

Orders
After you place an order, a contract between us for the purchase of the goods will only be formed once we have accepted your order by sending you a shipment confirmation email. We may not accept an order from you for any reason, including but not limited to unavailability of the goods, an issue with your payment, an error on our Online Store relating to the order, or we suspect your order is fraudulent or unlawful. Please be aware that while a good is in your shopping basket, it may be sold to another person and become unavailable.

We also may cancel an order after it has been confirmed if there is an error on our Online Store relating to the order (such as an incorrect price, description error, or the product is no longer available), there are issues with your payment, or we reasonably suspect fraudulent or unlawful behaviour.
We will retain title in all goods until full payment is received. Once you receive delivery of the goods, risk in the goods will pass to you.

Delivery
Shipping costs will be clearly identified at checkout. Standard shipping costs $10 and delivery is free on purchases over $100.

Delivery times are estimates only and your delivery may be delayed due to circumstances outside our reasonable control. We will take reasonable steps to notify you of any delay. If a product has not been delivered to you, or there is an issue with your delivery, please contact us at shop@redcross.org.au.

Returns
For all returns please contact us on shop@redcross.org.au. Products purchased on our Online Store cannot be returned in physical Red Cross stores.

Returning faulty products
We are committed to providing quality products to our customers.

If a product is faulty or defective, is materially different to the advertised description, or otherwise breaches a consumer guarantee under the Australian Consumer Law, please contact us at shop@redcross.org.au so we can guide you through the return, refund or exchange process. You will need to provide proof of purchase. You may also be required to provide further information or photos of the product for assessment.

If you are purchasing pre-loved goods on our Online Store, the price, age and condition of the pre-loved goods must be taken into account when considering whether the product breaches a consumer guarantee.
If the problem with the product is confirmed, and it is a minor problem, we will choose whether to repair, replace or refund the product.

If the problem is a major problem under the Australian Consumer Law, then you are entitled to choose whether to receive a replacement or refund. Any refund will be made to the same card which you originally used to purchase the good. We will also cover your reasonable costs of returning the product to us.

If the product is found not to have a problem, is out of warranty, has a problem due to fair wear and tear or your misuse of the product, or you otherwise do not have a remedy under the Australian Consumer Law, we will contact you to determine whether you want us to dispose of the product or return the product to you at your expense.

Change of mind returns
If you have changed your mind, we will happily exchange or refund the item provided that:

  • you return the product to us within 14 days at your own cost,
  • proof of purchase is supplied,
  • the original tags and labels are still attached to the product,
  • the product is in original packaging/ same condition as when you received it,
  • the product is not on clearance, reduced price or we have disclosed to have a known defect, and
  • the product is not one of the following: pierced earrings, intimate apparel, swimwear, or hosiery (as these products cannot be returned for health reasons).

For change of mind returns, you are responsible for the cost of returning the product to us (e.g. postage costs) and any refund we provide will not cover the cost of shipping the product to you or your return delivery costs. Refunds will only be made to the credit card or PayPal account used to purchase the product.

Privacy
For details regarding the use of your personal information by the Online Store, please refer to our Privacy Policy and Privacy Collection Notice at https://www.redcross.org.au/privacy. When you provide us with your email address or mobile phone number, you opt in to receive electronic communications in respect of news, promotions, bag reminders and updates on the status of returns and refunds. You can opt out of receiving electronic communications by changing your preferences through the link included in each communication. If you opt out, you will still receive certain service emails from us, such as update emails relating to your purchase.

Disclaimer
To the maximum extent permissible by law (including the Australian Consumer Law), Australian Red Cross’ liability to you arising out of or in connection with your use of the Online Store or your purchase of products on the Online Store is limited to providing you with a refund, replacement or repair as applicable, and compensation for reasonably foreseeable loss or damage resulting from a failure to comply with a consumer guarantee.

Governing law
These Shopping Terms are governed by the laws of Victoria and both parties hereby submit to the non-exclusive jurisdiction of the courts of Victoria.

Feedback and complaints handling procedure
Australian Red Cross welcomes feedback and attends to all complaints promptly. Please email shop@redcross.org.au with any feedback or complaints.

 

Red Cross Real Good Gifts

Red Cross Real Good Gifts are non-refundable and non-transferable. It is up to Red Cross’ discretion to refund any donations that are made in addition to any gift(s) at the point of purchase. There will be no refund or exchange on any purchases in any other circumstances than the ones described.

You can access and change your personal information at anytime by calling Australian Red Cross on 1300 367 428.