Skip to main navigation Skip to main content

Hoaxes and scams

Australian Red Cross advises all donors to be aware of hoax phone calls, email, website scams or bogus collectors deceiving people into donating to an Australian Red Cross appeal.

We will only phone you if you have already expressed an interest in Red Cross, if we have a particular question about your donation, or if you have opted in to be contacted to hear more information from charities like Red Cross. Our donors are important to us and we respect your right to privacy.

Although charities are exempt from the "do not call" register, we keep our own records to ensure we are meeting the wishes of those who tell us they don’t wish to be contacted.

If you have received a phone call from someone claiming to be from or acting on behalf of Red Cross and you are not convinced that the call is legitimate, our advice would be to ask the name of the agency the person is calling from, then hang up and contact us on 1800 RED CROSS (733 276).

Australian Red Cross does not send unsolicited email to the public requesting donations. 

If you receive an unsolicited email alleging to be on behalf of Red Cross or collecting for Red Cross, immediately delete the message and do not forward or otherwise circulate it.

Do not respond to these messages or provide any personal details to unsolicited email that you may receive. 

Only make an online donation to an Australian Red Cross appeal on this website.

Australian Spider bite warning

An email warning purporting to come from Australian Red Cross about an Australian spider bite is not an official communication. We do not send unsolicited emails with health warnings and cannot verify any of the information contained in this email, so please do not forward it.


Donating online is secure and safe, but you should be as vigilant when donating online as you would be when using Internet banking.

To check site security at the donations page, look for the security padlock on your browser page (this is often at the bottom right of the browser window, but in later versions of Internet Explorer the padlock is located at the top of the browser window to the right of the address bar). Double-clicking on the padlock will show the security certificate information issued by Thawte verifying the identity of the site as

For more information, contact us on 1800 RED CROSS (733 276).