Resources for agencies

These resources have been designed to assist people working in emergencies.

Preparedness resources

Overview of Red Cross Emergency Services program (PDF - 1.66 Mb)

Emergency preparedness information flyers in multiple languages
file_download Arabic | Chinese | English | Farsi | Indonesian | Spanish | Swahili | Tagalog | Thai | Tok Pisin

Help people prepare for disasters with Red Cross RediPlan

Red Cross RediPlan is a free disaster preparedness guide packed with helpful hints and strategies on how to prepare for disasters and make an emergency plan.

RediPlan is available in a lite version, for individuals and families who want to learn about getting prepared and making an emergency plan, and a comprehensive version.

The comprehensive RediPlan is ideal for community leaders/speakers, carers, teachers or emergency organisations who want to help people prepare for disasters and can be used in conjunction with the lite version. The guide shows how people can plan to recover from disaster through four simple steps and offers best-practice information and advice for psychosocial preparedness.

Get your Red Cross RediPlan: comprehensive disaster preparedness guide and help people get ready for anything.

Response resources

Evacuation Centre Field Guide

Emergency Sheltering Management Handbook (PDF - 14.95 Mb)

Preferred Sheltering Practices for Emergency Sheltering in Australia: The Application of International Humanitarian Best Practice (PDF - 5.71 Mb)

Poster: Preferred Sheltering Practices (sanitation, water supply, shelter and space management, waste management) (PDF - 1.89 Mb)

Poster: Preferred Sheltering Practices poster (food) (PDF - 1.32 Mb)

Evacuation Centre Planning and Operational Considerations COVID-19 (PDF - 3.03 Mb)

Evacuation Centre Code of Conduct (PDF - 0.45 Mb)

Preferred Sheltering Practices for Emergency Sheltering Practices in Australia (PDF - 0.51 Mb)

Emergency Sheltering in Australia: Considerations Beyond the Four Walls and a Roof (PDF - 5 Mb)

Psychological First Aid: An Australian guide to supporting people affected by disaster (PDF - 1.39 Mb)

Recovery resources

Communicating in recovery (PDF - 3.63 Mb)

Principles of communicating in recovery (PDF - 0.06 Mb)

Three rules of recovery communication (PDF - 0.04 Mb)

Community Recovery Information Series (PDF - 3.63 Mb)

Emergency Services Outreach Guidelines (PDF - 1.35 Mb)

Psychosocial guidelines for temporary memorial management (PDF - 1.9 Mb)

COVID19 Recovery Planning (PDF - 0.84 Mb)

Reports and papers

Understanding preparedness and recovery (PDF - 2.75 Mb)

Perth Hills Emergency Preparedness Programs (PDF - 1.35 Mb)

Impact evaluation

Osmington Homicide Support: Collective Trauma Case Study (PDF - 0.73 Mb)

Collective Trauma Events (PDF - 4.15 Mb)

Best practice guidelines

Collective Trauma Events (PDF - 3.6 Mb)

Literature review

Building the disaster resilience of the homeless community (PDF - 1.94 Mb)

Research findings

Needs Assessment and Psychosocial Support After Emergencies: Victorian multi-agency outreach framework and guidelines. (PDF - 1.63 Mb)

This guide is for agencies in Victoria responsible for planning and delivering outreach and aims to improve the way outreach activities are conducted during disaster recovery.

Disaster resilience, management and preparedness in Aboriginal communities in Darwin and Palmerston (PDF - 1.86 Mb)

How Aboriginal communities deal with disasters in cyclone-prone Darwin - and how emergency organisations can provide better support in times of crises.

Co-working in disaster recovery: the report of the 3rd National Disaster Resilience Roundtable. (PDF - 0.93 Mb)

Beyond the blanket: The role of not-for-profits and non traditional stakeholders in emergency management 2nd National Disaster Resilience Roundtable report (PDF - 2.58 Mb)

Relationships matter: the application of social capital to disaster resilience (PDF - 0.71 Mb)

National Disaster Resilience Roundtable report.

Survey of spontaneous volunteers (PDF - 2.64 Mb)

Research report

Survey of spontaneous volunteers (PDF - 1.05 Mb)

Survey of spontaneous volunteers (PDF - 1.01 Mb)

Draft framework

Survey of spontaneous volunteers (PDF - 1.04 Mb)

Communication strategy

Survey of spontaneous volunteers (PDF - 1.31 Mb)

Implementation plan

Survey of spontaneous volunteers (PDF - 0.98 Mb)

Acknowledgements

Evaluation of Red Cross personal support services in Queensland (PDF - 0.04 Mb)

Plain English statement of results.

Lessons learned by Community Recovery Committees of the 2009 Victorian Bushfires (PDF - 0.39 Mb)

Advice offered to communities impacted by disaster report.

Adaptive approaches to disaster response and recovery viewed through a psychosocial lens (PDF - 0.09 Mb)

A comprehensive research exploring the complex factors shaping emergency resilience and vulnerability in culturally and linguistically diverse (CALD) communities. (PDF - 6.58 Mb)

Includes concrete actions that individuals, communities and agencies can take to enhance resilience.

Websites

Australasian Fire and Emergency Service Authorities Council

Australian Centre for post-traumatic mental health

Red Cross pays our respects to the Aboriginal and Torres Strait Islander custodians of the country where we work, and to Elders, past, present and emerging.

Learn about our Reconciliation Action Plan and how we can all make reconciliation real.

This website may contain the images, voices or names of people who have passed away.

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