Contact Australian Red Cross

Red Cross provides transport for people who have no other options to get to medical appointments and social outings. We operate the service in South Australia, Victoria and Tasmania. Visit Patient Transport to learn more.

We have a variety of services for people seeking asylum, refugees and other migrants. Visit Help for Migrants in Transition to learn more. 

Over ¾ of our income is spent on services in Australia in cities, regional towns and remote communities all over the country. We have offices and staff working in 181 locations around the country, and hundreds of branches representing and supporting Red Cross. We pride ourselves on having a geographically diverse network which allows us to reach people and provide support. If there is no Red Cross presence in your community we encourage you to look into ways to address issues your community may be facing and seek support from others to either start your own Red Cross Branch or simply take action and use our resources to help you.

Red Cross does not provide financial or accommodation assistance. We would recommend you get in touch with Centrelink on 132 468. To find out more about what services we do provide, visit Get Help or contact your local Red Cross office. 

Red Cross does not assist with visa applications. We do provide a range of other assistance to asylum seekers, refugees and other migrants. Visit Help for migrants in transition to learn more. 

We provide a variety of services that vary depending on where you live. We do everything from helping people during disasters, to supporting isolated, older people who live alone to helping people seeking asylum - and so much more. Take a look at the list of who we help and how at Get Help.  

We have mobility aids and equipment available for hire in Queensland only. Visit Mobility aids and equipment hire to learn more.

By joining Red Cross as a member you show your support for Red Cross' Fundamental Principles, meet like-minded people and can take action to help others in your community. Visit Join Red Cross to learn more.

Trauma Teddies are lovingly knitted by Red Cross members and volunteers all over the country and given to children and adults alike who are going through a traumatic situation. To learn more, including the Trauma Teddy pattern, visit Trauma Teddy. 

You can easily renew your membership online, by phone or by mail. Visit Renew your membership to learn more.

Check out Careers to search career opportunities, and read more about our recruitment process and working with us.

We provide the opportunity to make or update a Will from $150. There are two ways to do this:

1. Make an appointment at one of our upcoming Wills Days. There is no obligation to leave a gift to Red Cross in your Will at a Wills Day.
2. Make an appointment with a local solicitor from our National Solicitor Network. This is only available to those intending to leave a gift in their Will to Red Cross. 

Visit Bequest a gift in your Will to learn more. 

You can find out everything you need to know about making a blood donation from the Blood Service. Visit donateblood.com.au or call 13 14 95. 

If you would like to change the amount of mail you receive, please contact the Customer Care team. Email contactus@redcross.org.au or phone 1800 RED CROSS.

Please contact the Customer Care team to change your contact preferences if you would like to alter how much you hear from us. Email contactus@redcross.org.au or phone 1800 RED CROSS.

While we make every effort to remove your data as quickly as possible, it may take up to 14 days to fully action this request. If you are still receiving communications after that time, please contact our friendly Customer Care team so they can assist you. Email contactus@redcross.org.au or phone 1800 RED CROSS.

Please contact the Customer Care team so they can look into this. Email contactus@redcross.org.au or phone 1800 RED CROSS.

Please contact the Customer Care team who will be happy to update your details. Email contactus@redcross.org.au or phone 1800 RED CROSS.

Please contact the Customer Care team who will be happy to assist you. Email contactus@redcross.org.au or phone 1800 RED CROSS.

Please contact the Customer Care team who will be happy to assist you. Email contactus@redcross.org.au or phone 1800 RED CROSS.

Please contact the Customer Care team so they can look into this. Email contactus@redcross.org.au or phone 1800 RED CROSS.

Legitimate Red Cross fundraisers always wear a red t-shirt or a red spray jacket with the Red Cross logo. 

They will have a badge with their name, photo and ID number, and carry up-to-date Red Cross brochures, etc. 

They tend to go door knocking or stand at stalls branded with the Red Cross logo in prominent locations and only ask for regular donations to be paid through a bank direct debit or a credit card - not cash.  

The only exception is in March when we hold our annual fundraising campaign, Red Cross Calling. During March registered collectors can accept one-off cash donations and issue receipts. Red Cross members will also at times throughout the year collect cash donations at shopping centres, events etc. and often wear a Red Cross name badge and have Red Cross branded materials. 

If you are concerned about the legitimacy of a fundraiser, contact the Customer Care team. Email contactus@redcross.org.au or phone 1800 RED CROSS.

You can directly make a donation with a credit card here on our website or by contacting the Customer Care team on 1800 RED CROSS.

Cheque, credit card and money order donations can be posted to Customer Care Centre, GPO Box 2957, Melbourne, VIC 3001.  

Please contact the Customer Care team who will be happy to assist you. Email contactus@redcross.org.au or phone 1800 RED CROSS.

Yes, provided that there was an error in the processing of the payment, which can happen if a pledge is cancelled close to a scheduled payment date. If you would like to discuss this with our friendly Customer Care team, you can do so by emailing contactus@redcross.org.au or by phone on 1800 RED CROSS.

Visit Fundraise for Red Cross for fundraising ideas, tools, support and to register your own fundraising activity.

To see our current Appeals and to make a donation visit Ways to donate. 

If you have further queries about our Appeals contact the Customer Care team at contactus@redcross.org.au or phone 1800 RED CROSS.

Yes, Red Cross runs raffles and tickets can be purchased online. Visit Buy a raffle ticket to learn more.

We have made a significant reduction in the amount of printed material we produce and send out, reducing both our carbon footprint and costs. For example, our Annual Report is now published online instead of in print and we have ceased sending our national newsletter in print and send it via email only. There are, however, times when printed material is useful and helps us to reach people and gain more support. For example, when we post information to our donors we see a much higher rate of people making a donation compared to emails. Printed materials can also be useful to let potential clients learn about our services. 

We save lives and support people before and after disasters strike. We work to alleviate suffering during wars and conflict and promote the laws of war. And we work to assist our most vulnerable community members – no matter their circumstances. Visit What we stand for to learn more.

For a full breakdown on how much money we raise and where it is spent, view the Financials section of our Annual Report.

We support people before and after disasters strike. We work to alleviate suffering during wars and conflict and promote the laws of war. And we work to assist our most vulnerable community members – no matter their circumstances. In all our work we are guided by seven Fundamental Principles: Humanity, Impartiality, Neutrality, Independence, Voluntary service, Unity and Universality. Visit What we stand for to learn more.

Yes, we encourage schools to get involved with Red Cross and learn about our work and how students can help. Visit School Resources for teacher and student resources.

Yes, Red Cross has over 160 shops nationwide. For information about our shops, where they are, and how to volunteer or donate visit Red Cross Shops. 

Use our store locator to find a Red Cross shop near you.

Furniture is only accepted at stores in Victoria and South Australia.

Electrical goods are not accepted at any Red Cross shops in Australia.

There is a range of ways to volunteer with Red Cross. Visit Volunteer with Red Cross to search for volunteer vacancies and apply. 

Contact the volunteer recruiter who was listed on the volunteer role advertisement. If you don't have these details, call our Volunteer Enquiry Line on 1800 833 489.

We welcome corporations, businesses, organisations and clubs to get involved in volunteering. What we offer for corporate volunteers can depend on your location and the time of year. Please call the Volunteer Enquiry Line on 1800 833 489 to talk with one of our friendly team members about what opportunities are available.

Red Cross volunteers help a range of people in a variety of ways, always trying to connect people and support them to improve their situation. Red Cross volunteers can be found helping to run our retail shops, in evacuation centres after a disaster comforting people who have fled their homes, making calls to older people living alone to check that they’re ok, driving people who have no other means of transport to medical appointments and so much more. To see what current volunteer vacancies we have, or to read about our volunteers visit Volunteer with Red Cross.