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Privacy collection statement

First Aid & Mental Health

Who is collecting the information?
Australian Red Cross Society.

Privacy concerns can be sent to:

Head of Legal
Australian Red Cross Society
23–47 Villiers St, North Melbourne VIC 3051

Tel: 03 8692 3303

Facts and circumstances of collection
Your personal information is protected by law, including the Privacy Act 1988 and the Australian Privacy Principles. Your personal information is generally collected directly from you. In some circumstances, Red Cross may receive personal information about you from your employer so that Red Cross can make services available to you. Personal information is collected to register students in the student management system in order for students’ progress through training to be recorded. Data from this system is transmitted to government departments for compliance and funding purposes.

Is the collection being made because a law or Court order applies?
Generally, there is no law that requires us to collect this information. It may however be a legal requirement under training laws and standards that Red Cross apply for a Unique Student Identifier (USI) on your behalf. To do this we will need to photocopy your relevant identity document. Information collected by Red Cross in relation to your USI will be destroyed after the USI is obtained.

Why does Red Cross need to collect this information?
We need to collect this information so:

  1. we know who is studying with Red Cross First Aid & Mental Health;
  2. we can respond to your feedback or complaints;
  3. we can provide certificates related to the course of study; and
  4. we can comply with our obligations to collect this information for reporting purposes to government departments.

The primary purpose for which the information is being collected
The primary purpose of collecting this information is to be able to manage, monitor and report on your training.

The secondary purposes (if any) for which Red Cross is collecting this information
A secondary purpose is sharing that information with the relevant State and Commonwealth authorities who require information about you and your progress through training and the allocation of a Unique Student Identifier.
We also use your information for direct marketing, to promote our humanitarian activities and other services that we think will interest you. You can opt out of direct marketing at any time by emailing or calling 03 8692 3303.

What happens if Red Cross doesn’t collect this information?
If Red Cross does not collect this information from you, we will be unable to provide any services to you.

If Red Cross does not collect your name we will be unable to provide training and assessment or issue certificates related to the completion of training and assessment.

The organisations we usually disclose this information to are:

  • Australian Government Department of Education and Training
  • State Education Departments
  • National Centre for Vocational Education Research
  • Our third-party service providers, including our Student Management System which uses a third-party software system.

Access and correction
Information about accessing your information and requesting corrections is set out in Red Cross’ privacy policy at You can request a hard copy of our privacy policy by contacting the representative at the top of this form.

Information about how to make a complaint is also in the Red Cross privacy policy or you can go directly to the Privacy Commissioner at

Will my information be stored offshore?