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Accommodation while receiving medical care

If you're in Queensland and need to travel for medical care, Red Cross can help with affordable, comfortable accommodation.

If you’re from regional or remote Queensland and need to travel to a big coastal hospital for medical care, Red Cross runs these affordable, comfortable accommodation centres right next to three hospitals. They’re for patients and their families while they receive treatment.

Townsville Wellbeing Centre

This 20-room accommodation facility centre allows you to rest and recuperate while you are in Townsville, receiving medical treatment or visiting loved ones. 
This home-away-from-home is on the Townsville University Hospital Campus and each room has ensuite, TV, fridge and tea & coffee making amenities.   

It is a secured facility with 24hr CCTV monitoring, key only access for guests and also features a spacious outdoor area with a community garden and barbeques.  Boasting a large communal kitchen, 2x coin operated laundries and a communal TV room for short and long term guests.   

Staff and volunteers can support guests ensuring a comfortable stay with mobility aids for loan and basic toiletries and frozen meals available at the Reception- Shop.

Townsville Wellbeing Centre

100 Angus Smith Drive, Douglas QLD 4814
Phone 07 3199 4167

Office hours: Weekdays 8.30am- 5.30pm. Closed weekends and public holidays.
Check-in times: Weekdays noon–6pm. Weekends and public holidays 3pm–6pm.

Available after hours/weekends by appointment

Cost: If you are covered by the Queensland Government Patient Travel Subsidy Scheme (PTSS) there is no charge. Cost is $60 per person if you’re not covered by the PTSS.

Rockhampton Wellbeing Centre

Red Cross House is just a short walk across the road from Rockhampton’s major public hospital. It provides safe and affordable accommodation and a range of wellbeing services to patients and their carers travelling from rural and remote Queensland for specialist medical services that are not available in their local community.

The 27-bed wellbeing centre has 12 rooms, each with its own ensuite. An additional two rooms will open soon for people with reduced mobility. There are nine rooms with two single beds and three family rooms. The centre has several communal areas including kitchen, laundry and informal gathering areas.

Rockhampton Wellbeing Centre

1 Canning St, Rockhampton QLD 4700
Phone 07 3367 4736

Office hours: Weekdays 9.30am–4.30pm. After-hours check-in is available.

Cost: Accommodation is free to people eligible for the Patient Travel Subsidy Scheme, with a $20 deposit. For those not eligible, accommodation is $60 for the first person and $40 for the second and third person per night.

Cairns Wellbeing Centre – Pat Gosper Place

The Cairns Wellbeing Centre – Pat Gosper Place is a distinctive accommodation centre providing a welcome home away from home for patients and their carers from some of the most remote parts of far north Queensland who are receiving medical treatment in Cairns. The centre offers quality, affordable accommodation in an inclusive, healing, safe and culturally appropriate environment.

The 44-room facility is located adjacent to the Cairns Hospital and Liz Plummer Cancer Care Centre. All rooms have ensuite bathrooms, air conditioning, TV and small fridges with a communal guest kitchen, dining area and laundry. Accessibility rooms are offered subject to availability for those with reduced mobility.

Cairns Wellbeing Centre – Pat Gosper Place

Cnr Lake & Grove Streets, Cairns QLD 4870
Phone 07 3199 4100

Office hours: 7 days 6am–10pm.
Check-in times: 2pm–9pm (room may be ready earlier subject to availability)

Cost: For those eligible for Patient Travel Subsidy Scheme (PTSS), there are no out-of-pocket expenses to pay. Please contact your local hospital or clinic to lodge your application for approval prior to your travel. Cost is $60 per person if you are not covered by PTSS.

Mackay Accommodation Wellbeing Centre

Red Cross Mackay Accommodation Centre is a six-room accommodation facility allowing people to rest and recuperate while in Mackay either receiving medical treatment or visiting loved ones.

The accommodation centre is situated on 10 Thomas Street, West Mackay and is located within the Mackay Base Hospital grounds. The centre is approximately 300 metres from the Mackay Base Hospital with well-lit concrete pathways.

The centre is approximately 1km from supermarkets, pharmacies and takeaway food venues.

The Mackay centre has two downstairs disability rooms and four rooms upstairs including four rooms with three beds and two rooms with two beds. Each room has their own ensuite along with a TV and DVD player. All the rooms are air conditioned.

The centre offers a large fully equipped communal kitchen with two large fridge / freezers along with a communal TV watching area. The centre also offers an outdoor covered area with tables and chairs. Each unit has a laundry with washing machine, dryer, ironing board. There are three drying lines outside. There is a secure car park next to our building.

Volunteer staff are available to help with any queries and ensure guests have a comfortable stay.

Mackay Accommodation Wellbeing Centre

10 Thomas Street, West Mackay QLD 4740
Phone 07 4957 2310

Office hours: Weekdays 8.30am – 3.00pm. Closed weekends and public holidays.
Check in times: Weekdays – any time after 10.30am.
Check out time: 9am unless prior arrangements are made.
Weekends: Arrangements are made for keys to be collected at the Mackay Base Hospital Emergency Department.

Cost: If you hold a concession card and meet the Queensland Government Patient Travel Subsidy Scheme (PTSS) criteria, there is usually no charge. Iif not covered by PTSS, cost is $40 per person per night.Weekly rates are available. Children 14 – 18 years are $10 each child. No charge for children under 14 years.