Casework support

Support for temporary visa holders, people applying for protection and people with uncertain visa status, to help solve certain practical issues here in Australia.

What is casework support?

Our caseworkers can support you and your family to help manage issues and difficulties in your life, connect with other services, and improve your wellbeing. They can provide casework support and referrals.

Our caseworkers help individuals and families to solve problems and manage issues and difficulties. They are trained to help in situations where you might have practical lifestyle worries, family problems, or having trouble accessing services such as housing, health and legal advice.

You can talk to our case workers about:

Practical issues, such as housing application issues and assistance with paperwork.
Information and referrals to certain support services in Australia.
Knowing your rights in Australia and being able to exercise them.
Navigating health and legal systems.

Who is this service for?

Applicants must meet all of the following criteria:

Live in Victoria or Western Australia.
Be unable to access Commonwealth Government income support.
Be applying for a protection visa, hold a temporary visa or have uncertain visa status.
Have no or very limited income, savings or community support.
Are not receiving casework support from another organisation.

How do I apply?

If you have migrated to Australia and are in need of casework support, we advise that you complete the form below.

Once received, a member of our Australian Red Cross casework team will be in contact with you to discuss if and how we can support.

All information provided to Red Cross must be true and correct.

Get started

I need help now

If your health or safety is in danger now, call 000.
13 11 14 - Lifeline Crisis Support
1800 737 732 (1800 RESPECT) – Family & Domestic Violence
If you are currently experiencing Family and Domestic Violence, please visit our Family and domestic violence financial assistance page
1800 55 1800 - Kids Helpline
DSS Service Directory – search for DSS Emergency Relief providers in your area (there's a link behind DSS Service Directory)
AskIzzy – search for support by suburb
If you think you or someone you know is being exploited at work in Australia, help is available. Visit our Work Right Hub.