Casework support
Support for temporary visa holders, people applying for protection and people with uncertain visa status, to help solve certain practical issues here in Australia.
What is casework support?
Our caseworkers can support you and your family to help manage issues and difficulties in your life, connect with other services, and improve your wellbeing. They can provide casework support and referrals.
Our caseworkers help individuals and families to solve problems and manage issues and difficulties. They are trained to help in situations where you might have practical lifestyle worries, family problems, or having trouble accessing services such as housing, health and legal advice.
You can talk to our case workers about:
- Practical issues, such as housing application issues and assistance with paperwork.
- Information and referrals to certain support services in Australia.
- Knowing your rights in Australia and being able to exercise them.
- Navigating health and legal systems.
Who is this service for?
Applicants must meet all of the following criteria:
- Live in Victoria or Western Australia.
- Be unable to access Commonwealth Government income support.
- Be applying for a protection visa, hold a temporary visa or have uncertain visa status.
- Have no or very limited income, savings or community support.
- Are not receiving casework support from another organisation.
How do I apply?
If you have migrated to Australia and are in need of casework support, we advise that you complete the form below.
Once received, a member of our Australian Red Cross casework team will be in contact with you to discuss if and how we can support.
All information provided to Red Cross must be true and correct.
I need help now
- If your health or safety is in danger now, call 000.
- 13 11 14 - Lifeline Crisis Support
- 1800 737 732 (1800 RESPECT) – Family & Domestic Violence
- If you are currently experiencing Family and Domestic Violence, please visit our Family and domestic violence financial assistance page
- 1800 55 1800 - Kids Helpline
- DSS Service Directory – search for DSS Emergency Relief providers in your area (there's a link behind DSS Service Directory)
- AskIzzy – search for support by suburb
- If you think you or someone you know is being exploited at work in Australia, help is available. Visit our Work Right Hub.
Extra support for each State & Territory
Contact us
If you need help, please email nat_rc_msp@redcross.org.au and we will respond to you as soon as we can.
Red Cross pays our respects to the Aboriginal and Torres Strait Islander custodians of the country where we work, and to Elders, past, present and emerging.
Learn about our Reconciliation Action Plan and how we can all make reconciliation real.
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