I need help now
If your health or safety is under threat now, please call 000.
If you can access your savings, or support from home, please do so.
If you are an international student, please contact your institution to see what support they can provide.
If you are a tourist, on a working holiday visa or someone wanting to return to your home country, please contact your embassy or consulate to understand the support they can provide in the first instance.
If you lost work during lockdowns and hold a valid work visa, apply for the Commonwealth Government COVID-19 Disaster Payment. To be eligible you must:
- be an Australian resident, permanent resident or eligible working visa holder,
- live or work in a Commonwealth declared hotspot,
- unable to work and earn income as a result of a state lockdown, and
- the lockdown is for 7 days or more.
If you need information about your visa, extensions, travel and other matters, the Home Affairs COVID-19 and the Border and Staying in Australia webpages have detailed information for temporary visa holders.
Additional resources that may be helpful
I need extra support
COVID-19 health information
Follow restrictions in your area and monitor exposure sites.
Practise good hygiene and regularly and thoroughly wash your hands.
Maintain physical distancing, keep at least 1.5 metres away from others.
For more about looking after yourself and others during COVID-19, see information from Red Cross.
COVID-19 free testing
If you have any of the symptoms of COVID-19, however mild, you should get tested. You can get a free COVID-19 test regardless of your Medicare or visa status. Find a testing location in your area.
The COVID-19 vaccine is free for all people in Australia, including people who are on a temporary visa or without a visa, and you do not need a Medicare card.
Get a vaccine as soon as you are eligible – you can use the Australian Government Department of Health eligibility checker. If you have questions or concerns, talk to your doctor or health provider. You can access information translated into a number of languages.
For information about vaccines for COVID-19 in NSW visit the New South Wales Government's coronavirus website.
COVID-19 Pandemic Leave Disaster Payment
If you can't earn an income because you or someone you care for gets Covid 19 and is a close contact and must self-isolate for 14 days, there is financial support available. Find out more about eligibility requirements and apply.
Family violence support
If your health or safety is under threat now, call 000 immediately. Crisis and ongoing support is also available from these services:
- 1800 RESPECT (1800 737 732) National sexual assault and domestic violence helpline
- 13 11 14 Lifeline crisis support and suicide prevention
- 1800 55 1800 Kids Helpline
Red Cross Family and Domestic Violence Financial Assistance Program provides financial assistance to people on temporary visas who have experienced or are at risk of family and domestic violence. Find out more about eligibility and how to apply for Red Cross Family and Domestic Violence Financial assistance.
Mental health support
If you are facing mental health concerns or have concerns for someone you care for, Lifeline provides 24/7 confidential crisis support and suicide prevention services on 13 11 14. A free interpreting service is available for people who do not speak English. Call 13 14 50 and ask to talk to Lifeline on 13 11 14 in your language.
Working in Australia
All workers in Australia have the same rights at work, regardless of where you come from or what visa you have. Your employer must:
- pay you correctly for all time worked
- provide a safe workplace, including COVID safe
- allow you to join a union.
Red Cross provides support for people who have been affected by labour exploitation, domestic servitude, forced labour, and modern slavery through its Support for Trafficked People’s Program. More information, in a range of languages, is available here.