To protect everyone’s safety during COVID-19, please do not come to our Red Cross offices. Please do not send any documents via email.
If you need assistance with your online application, please call 1800 855 240 or email us.
You can also view our guide for step-by-step instructions on completing your application in:
I need help now
If your health or safety is under threat now, please call 000.
If you are an international student, please contact your institution or your state or territory government first to see what support they can provide. See our info sheet COVID19 Resources for International Students.
If you are a tourist, on a working holiday visa or someone wanting to return to your home country, please contact your embassy or consulate to understand the support they can provide in the first instance.
If you can access your savings, or support from home, please do so.
If you need information about your visa, extensions, travel and other matters, the Home Affairs COVID-19 and the Border and Staying in Australia webpages have detailed information for temporary visa holders.
To search for other services, search AskIzzy or the Department of Social Services.
Extra support for people in Victoria
The COVID-19 hotline and free testing
If you suspect you may have COVID-19 (coronavirus) call the dedicated hotline on 1800 675 398. The hotline is open 24 hours, 7 days.
You can get a free test for COVID-19 (coronavirus) regardless of your Medicare or visa status. Find a testing location in your area.
The COVID-19 pandemic has brought into focus the importance of community and social connections to improve health and wellbeing. That’s why the Victorian Government has expanded the 1800 COVID-19 hotline to help isolated Victorians stay connected. If you’re feeling lonely, give the COVID-19 hotline a call on 1800 675 398 and press ‘3’ to speak to an Australian Red Cross volunteer who can connect you to people in your local community. An interpreting service is available in 160 different languages.
The Victorian Government’s COVID 19 rental hardship program
Rent relief payments of up to $2000 are available to Victorians experiencing rental hardship due to the COVID-19 pandemic. Find out more about eligibility requirements and apply.
Family violence assistance
Mental health support
Lifeline provides people in Australia experiencing a personal crisis with access to online, phone and face-to-face crisis support and suicide prevention services. Call 13 11 14 for 24/7 confidential support.
A free interpreting service for people who do not speak English is available. To access this service please call 13 14 50 and ask to talk to Lifeline on 13 11 14 in the language required.
Refugees and people seeking asylum can also access specialist medical and mental health support.
COVID-19 Test Isolation Payment
The Victorian Government is providing a $450 payment designed to financially support Victorian workers, including guardians or carers, who are required to self-isolate after a coronavirus (COVID-19) test and stay in isolation while waiting for their test results.
This payment will help to ensure that workers are able to isolate immediately and avoid potential transmission of the virus through workplaces. Find out more about eligibility requirements and apply.
Paid Pandemic Leave
Support for Victorians who cannot earn an income because they must self-isolate or quarantine at home or they are caring for someone with COVID-19. Find out more about eligibility requirements and apply.