Toni's first volunteer duties begin at 7am each day making a string of phone calls. She rings a list of isolated and elderly people who are living alone, with a friendly check-in that they are OK. If the calls go unanswered she rings the Red Cross Telecross office immediately where they activate a process to verify their safety and wellbeing.
She also makes weekly visits to two women living in aged care homes. This involves spending time with them, chatting, going for walks, and making them feel generally more connected to the community.
She herself is very connected to her community, as an active member of a number of committees and Red Cross groups.
"I just hope that as a Red Cross volunteer you can bring a little bit of joy and pleasure to people who perhaps don't have a lot of visitors," she says.
"I find volunteering very gratifying. There are a lot of lonely people in the community."