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In South Australia, heatwave help is at hand

Telecross REDi has been activated in SA ahead of heatwave conditions this long weekend.

Friendly Red Cross callers including Catherine check each day with those at risk in severe heat.

With another heatwave forecast for South Australia over the long weekend, Red Cross has been activated to support those particularly vulnerable.

Red Cross South Australian Director Mark Groote is urging anyone at risk to sign on to receive free phone calls to check their welfare.

Red Cross Telecross REDi is activated by the South Australian Government at times of severe heatwave to reach people who may be particularly isolated and vulnerable.

Mr Groote says that by signing on, people can receive up to three phone calls a day. “Trained Red Cross volunteers ring those registered for a friendly check-in. It’s a great reassurance for families and carers to know that their loved ones are regularly contacted during extreme heat,” Mr Groote says.

“The volunteers call pre-registered clients and ask how they’re are coping and remind them of important measures to help them cope.

“If a call goes unanswered or if someone is in distress, an emergency procedure is activated to ensure their safety and wellbeing.”

Those particularly at risk include people who live alone, have a disability, are experiencing mental illness, are housebound, frail, aged, recovering from an illness or accident, or have an ongoing illness, such as diabetes or a heart condition.

Mr Groote says Telecross REDi was activated from 18-20 January 2018, when more than 1450 phone calls were made.  Some 240 people needed further assistance, including 17 ambulance call-outs, and five clients were taken to hospital.

Carers are also encouraged to register for phone support if the people they care for are at risk during extremely hot weather.

To register to receive the calls, phone 1800 188 071 during business hours.

Learn more about becoming a volunteer.

Learn more about Telecross REDi.

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