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My Team Supporter Handbook

How to be there, care and encourage someone in your life

You’ve been asked to be a Supporter on My Team. You should be flattered.

It’s only natural to have lots of questions and a few concerns. To help, we’ve put together some useful details. Offered some ideas. And answered your tough questions.

What do I need to do?

Be there and care. It’s as simple, but as powerful as that. Acknowledge the small steps. Be sensitive and encouraging. Reach out when you can.

What don't I do?

You don’t have to be available all the time. You’re not counted on to have all the answers. No one expects you to offer professional support. Or even know what to say a lot of the time.

How does it work?

It’s easy. We’ll remind you to check in every so often. And we’ll let you know if the app logs three or more negative moods in a row. Remember you’re one part of a bigger team.

One of the most powerful things you can do is put your hand up to help.

Anthony Cameron, Red Cross Mental Health Team

Helpful tips

Be yourself

You don’t have to be someone you’re not. Your relationship is the same on and off the app. If you only chat occasionally in the real world, it’s the same in the app

Look after yourself

Providing support can be emotionally exhausting. Know that you alone can’t fix this. Encourage outside support. But most importantly look after yourself. Here are some tips from our friends at Beyond Blue.

Be okay with not having answers

We all struggle to find the right words. That’s okay. Try not to judge. Just be sensitive, patient and encouraging. Rather than tell someone what to do, put the question back to them. Never underestimate the power of simply being there. And being empathetic.

Words that help

Your own are the best. But here’s some inspiration. “Love seeing you grow.” “Sending positive vibes.” “Feels hopeful.” “You’ve got this.” “See what you did there.” “Sending a big hug."

The tough questions

What if I don’t want to be a supporter?

It’s okay. If someone invites you on their team but you’re not comfortable joining, you don’t have to accept. But please, let them down kindly. Tell them with honesty and give reasons. Reasons help manage any risk of rejection.

Will I be on call 24/7?

No! We know you have a big life. You’re busy. Or need nights on the couch caring for yourself. That’s really okay. Check-in from time to time. Reach out, react or comment on a goal or mood when you can. If you need a break, that’s fine, just let your team captain know..

We need to talk about suicide

My Team is not a suicide-prevention app. If you’re worried someone is thinking about ending their life, it’s important to talk to them. Take threats of suicide seriously. But you don’t have to do it alone. Speak to someone at LifeLine. You and My Team are only one part of a bigger mental health tool kit

My Team isn’t the answer to all your mental health concerns, but it can be part of your wellness tool kit. You’ll still need professional support for your illness.

For immediate mental health support.

We may not have all the answers here. But we’re keen to help your mental wellbeing. If you’d like to speak to our Customer Care Team please call us on 1800 733 276 or email us.

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