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Afghanistan crisis

Our hearts go out to those worried about friends and family in Afghanistan. Have you lost contact with relatives because of the current crisis? We may be able to help you re-establish contact.

The International Committee of the Red Cross and the Afghanistan Red Crescent continue to operate where they can in Afghanistan. If you have lost contact with family members, you should first attempt to contact them directly. If you cannot establish contact, call our hotline for assistance. Unfortunately, our team cannot provide support on the ground for people at risk in Afghanistan, nor can we register family or friends with whom you are currently in contact.

How to contact our Restoring Family Links service

Email tracing@redcross.org.au
Phone 1800 875 199
free call from landlines in Australia, Monday to Friday 9am to 5pm AEST

What we do

Working with Red Cross and Red Crescent colleagues across the world, we help to find loved ones who have gone missing during war, conflict, disaster or as they travel along migration routes.

Why we do it

Red Cross is in a unique position to locate people who are missing. Our neutrality and impartiality mean that, in even the most difficult circumstances, we can access people and locations that others can’t.

How it works

Our service is free of charge, confidential and available to anyone in Australia. We can open a case for you and work with our counterparts overseas to follow up enquiries.

Afghanistan: additional help

Australian citizens, permanent residents and visa holders in Afghanistan

Support for visa applications and legal advice

Assistance available to people in Afghanistan