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Get Prepared app help

Installing the app

The app is currently available for any iPhone, iPad and iPod touch compatible with iOS 10.0 or later. To upgrade to the latest version of iOS, please see Apple’s support site.

To install the app: 

  1. Make sure your iPhone, iPad or iPod touch is connected to the internet
  2. Open the App Store app on your iPhone, iPad or iPod touch
  3. Open the Search tab
  4. Search for Get Prepared
  5. Ensure that this is the app you see and tap GET
  6. You may need to either enter your App Store username and password, or use TouchID to allow the app to be installed on your device
  7. Once the download is complete, tap OPEN to launch the app

Setting up the app

The first time you launch the app, you will taken through a couple of screens that explain the main features of the app. These features are:

  • Prepare for emergencies, keeping in mind the people you care about and the things that matter to you
  • Connect with your key three contacts so you have support when you need it
  • Start with tailored, practical actions to protect what matters most
  • Check on your progress and share your plan so your loved ones are prepared too

Once you have stepped through these introductory screens, you will be asked to enter your address on the Where do you live? screen. 

Where do you live?

This screen provides the opportunity to input your street address, which allows for the app to set an image of your home (from Google Streetview) as a constant visual feature for you i    n the app. This step is optional, and your address information is kept private and is only stored on your phone. If you wish to skip this step, tap Skip at the bottom-right of the screen.

To enter your street address

  1. Tap the white Enter Address box
  2. Start by typing your exact street address, including street number and name
  3. You should begin seeing search suggestions as you type. Keep typing until you see your address appear
  4. When you see your street address, tap on it
  5. Tap the red START button
  6. An image of your street, and hopefully your house itself, should appear and will now become a constant reminder of the place you care about - if the location doesn’t appear correctly, you may need to tap the BACK button and try again 

A little bit more about you

This screen provides the opportunity to input your name and email. This helps us personalise your experience while using the app, and also allows us to communicate tips and helpful information to your email address. We promise you won’t receive many emails, and the ones you do will be tailored to how you’re using the app. Again, this step is optional. If you wish to skip this step, tap the red GO button before entering your in   formation. You can also choose to read the Red Cross privacy statement by tapping View our privacy statement.

To enter your name and email address

  1. Tap the white Name box
  2. You can choose to enter just your first name, or your full name if you like
  3. Tap the white Email box
  4. Enter your full email address where you’d like to receive help and advice
  5. Tap the red GO button 

Do you need to consider anyone else in an emergency?

Along with a visual reminder of the place you care about (your home), we also provide visual reminders of your loved ones as you use the app. On this screen, you can select any of the loved ones you need to consider in an emergency: your partner, children, friends, neighbours, pets and/or livestock.

To select your loved ones

  1. Just tap on any of the boxes that are right for you - you will see a filled-in tick on each box you select
  2. Tap NEXT when finished
  3. You will see a screen displaying who you’ve selected - you can toggle these by tapping on any of the icons

Tap the NEXT button to proceed to Your Key 3.

Your Key 3

Your friends, family and neighbours will provide most of the support you need in an emergency. The app allows you to nominate contacts from your device’s address book for the following:

  • Emotional support - someone to talk to when things get hard
  • Nearby help - someone nearby who is likely to help in an emergency
  • Lend a hand - someone who you can call on to give you a helping hand when you need 

To select your Key 3

  1. Tap NEXT on the “Your Key 3” screen
  2. Locate the type of support you want to nominate a contact for, and tap the corresponding ⊕ button 
  3. You may need to give the app permission to access your address book - if you see an alert, tap OK to provide the app access
  4. Either scroll your list until you find the contact you want, or tap 🔍 Search and type the name of the contact you are looking for
  5. When you find the contact you want, tap on the contact and you will see a ✔︎ icon appear
  6. You can add additional contacts for this category of your Key 3 if you need, just repeat steps 4 and 5
  7. Tap Done when complete
  8. Repeat steps 2 - 7 for the other categories of your Key 3

The app will then give you the option to send a group text to your support contacts to let them  know you may rely on them for support in an emergency.

To send a message to your Key 3

  1. Tap the NEXT button after nominating your support contacts
  2. You will see an alert asking you to Let your Key 3 know - tap Ok, let’s do it
  3. You will see a new message screen appear, with your Key 3 contacts listed at the top, and a pre-written text message written at the bottom - you can edit the recipients or the message here if you need.
    Note that Key 3 contacts without a mobile number listed as their primary number will not display here. 
  4. When you’re ready to send, tap the button

Using the app

Once you’ve stepped through the app set-up screens (including Key 3), you’re already 20% of the way through your preparedness progress. 

Home screen

Your home screen is the first screen you see once you’ve set-up the app. It shows you: 

  • Your home address with the image of your house
  • Your progress so far
  • Your loved ones    
  • Instructions on what to do next

On this screen, you can edit the loved ones you are considering in your emergency planning by tapping on the icon to toggle it on or off.

The first time you see this screen, there will be a pulsating white dot directing you to the My List screen, where you can complete the remaining 80% of tasks in the app.

Key 3

You can access the Key 3 screen at any time to edit your support contacts, send a group message, or contact an individual contact directly.

To add a Key 3 contact  

  1. Tap the Key 3 button in the bottom tab bar
  2. Locate the type of support you want to nominate a contact for, and tap the corresponding ⊕ button
  3. You may need to give the app permission to access your address book - if you see an alert, tap OK to provide the app access  
  4. Either scroll your list until you find the contact you want, or tap 🔍 Search and type the name of the contact you are looking for
  5. When you find the contact you want, tap on the contact and you will see a ✔︎ icon appear 
  6. You can add additional contacts for this category of your Key 3 if you need, just repeat steps 4 and 5
  7. Tap Done when complete
  8. Repeat steps 2 - 7 for the other categories of your Key 3

To remove a Key 3 contact

  1. Tap the Key 3 button in the bottom tab bar 
  2. Locate the contact you wish to remove
  3. Swipe from right to left across the task with one finger and a red Delete button will appear
  4. Tap the Delete button

To send a group message to your Key 3

  1. Tap the Key 3 button in the bottom tab bar  
  2. Tap the 💬 button at the top-right of the screen 
  3. You will see a new message screen appear, with your Key 3 contacts listed at the top, and a pre-written text message written at the bottom - you can edit the recipients or the message here if you need.
    Note that Key 3 contacts without a mobile number listed as their primary number will not display here. 
  4. When you’re ready to send, tap the button

To message, call, video call or email a Key 3  contact

  1. Tap the Key 3 button in the bottom tab bar
  2. Locate the contact you want to get in touch with and tap on their name 
  3. You will see the contact details appear, allowing you to send a message, make a phone call, or even video call or email the contact if you have the right details for them

My List

Based on the Red Cross RediPlan, we've included some of the important steps people can take to get ready for emergencies. We start by recommending the actions best suited to your personality style, and you can take it from there!

To choose your style

  1. Take a moment to think about what sort of style you most identify with:

    Socialite - you're the life of the party 
    Sentimentalist - you're all abo   ut the memories and moments 
    Survivalist - you're a quick-thinking problem solver
    Organiser - you rarely lose things and you're always on time 
    Researcher - you're the first to the news and you read the fine print 
    N/A - none of these apply to you
  2. Tap the icon that best represents you
  3. Tap the Next button at the top-right of the screen, or choose to skip this by tapping Skip at the top-left of the screen
  4. You will then see a tailored list of preparedness tasks, with 3-5 actions recommended for you based on your style

You can always tap < Choose your style at the top-left of the screen to go back and choose a different style

Making notes about a task

The notes you add to your tasks can be shared with your loved ones later, so it’s important to ensure you add the right information.

  1. Tap on the My List button in the bottom tab bar
  2. Tap on the task you want to add a note to
  3. If necessary, scroll down until you see the NOTES box 
  4. Tap on the white NOTES box and add your information (this could be the things you’ve already done for this task, instructions for family members, information about the location of important items, or important things like phone numbers, websites and other contact information)
  5. Your notes will always be available when you tap on that task again 

Marking a task as complete

When you consider that you’ve completed all the steps required to complete a task, you can mark it as complete to move your progress meter along. 

  1. Tap on the My List button in the bottom tab bar
  2. Tap on the task you want to mark as complete
  3. If necessary, scroll down until you see the red Mark as complete button
  4. Tap the Mark as complete button
  5. You will now see a filled-in check box next to the task in your list, and the progress meter at the  top of the screen will increase

Marking a task as not-applicable

Some of the list items won't be relevant to you, and you may want to remove them from your tasks. We've made this easy with a simple swipe gesture.

  1. Tap on the My List button in the bottom tab bar
  2. Locate the task you want to mark as not-applicable
  3. Swipe from right to left across the task with one finger and a red NA button should appear
  4. Tap NA on the task
  5. You will now see a filled-in check box next to the task in your list, the task will be greyed-out, and the progress meter at the top of the screen will increase

Setting reminders for a task

You may want to remind yourself to check on your emergency kit annually, or to scan your important documents when you get to work, or make an appointment with someone to get some paperwork sorted. We've made it easy to do this with the default Reminders app already installed on your device.

  1. Tap on the My List button in the bottom tab bar
  1. Tap on the task you want to set a reminder for
  1. If necessary, scroll down until you see the red Set Reminder  button
  2. Tap the Set Reminder button  
  3. The Reminders app will open and your last used reminder list will display (it's ok if this is empty)
  4. Tap the + button to set a new reminder  
  5. Type the text for your reminder (for example, Scan my  important documents)

To set a time for your reminder to occur 

  1. In the Reminders app, tap the  button to the right of  your reminder
  2. Switch on the switch next to Remind me on a day
  3. Set the alarm date and time   
  4. Choose whether you want it to repeat or not
  5. Tap Done at the top-right of the screen

To set a location for your reminder to occur 

  1. In the Reminders app, tap the  button to the right of your reminder
  2. Switch on the switch next to Remind me at a location
  3. Tap Location to set your location details
  4. Either search by address, or locate a previously-used address (you might even be able to set this for when you get into or out of your car)
  5. Tap on the location you want to select
  6. Choose whether you want this to be when you arrive or when you leave
  7. Tap the < Details button at the top-left of the screen when you're finished
  8. Tap Done at the top-right of the screen

At any point, you should be able to go back to the Get Prepared app by tapping < Get Prepared at the very top-left of your screen. 

Viewing a checklist for a task

On some tasks, there are additional actions we recommend you  can take. These additional actions are stored as a checklist for each task.

  1. Tap on the My List button in the bottom tab bar
  2. Tap on the task you want to access a checklist for (note that this is not available for all tasks)
  3. If necessary, scroll down until you see the red Checklist button
  4. You will then see a screen with checklist items and an accompanying switch
  5. When you’ve completed the checklist item, tap the switch  button to mark it as complete
  6. You can toggle the switches between complete and  incomplete as needed

Share your plan as a PDF

If you've been taking notes in the app along the way, you can   share these with the important people in your life via text, email, or any other way you like to share PDFs.

  1. Tap on the My List button in the bottom tab bar 
  2. Tap on the  button at the top-right of the screen
  3. Use the panel that appears to share your preparedness notes via PDF to nearby    devices, using apps already installed on your device, or using helpful related actions.

    AirDrop allows you to share the PDF with nearby devices 

    Apps allow you to send the PDF to a text message, email, note, or other apps you may have installed on your phone 

    Actions allow you to do things like copy, print, or save the PDF as a file on your device 

More - About this app

You can learn more about the app, how it was created, and where you can get help by tapping on the More button in the bottom tab bar.

Providing feedback

We’ve made it easy to provide feedback about the app using a  quick online quiz.

Alternatively, you can email suggestions and feedback to apps@redcross.org.au

Please consider rating and reviewing the app in the App Store to help others understand what the app does and what you think about it.

Downloadable guide

This guide is available for download as a PDF

Download PDF

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