Skip to main navigation Skip to main content

On the road to recovery – and back again

When Jan was diagnosed with cancer, she found help hard to accept. Her husband had passed away from the same disease and she was left driving solo to hospital appointments. She soon discovered driving the two-hour trip was next to impossible after her chemotherapy treatments, which left her exhausted and nauseous. 

A friend signed her up to the Red Cross patient transport service, and her driver provided the care she needed. 

“He was so kind and thoughtful in so many little ways. He opened the car door for me. He asked if I needed a coffee to break up the drive… I eventually told the Red Cross driver that I’d finished my treatments. I said as soon as I was back on my feet, I wanted to be a volunteer driver myself.” And she did. 

Red Cross’ transport service provides door-to-door transport to help people to attend non-urgent medical appointments or social outings. It is available for people who are elderly, have a disability, or have no means of transport. 

The patient transport service is not just about driving people to their appointments, it’s about what happens in the car: the opportunity for conversation, reducing anxiety and loneliness for clients and the peer-to-peer support between clients who share the same car. 

Jean's story

Genocide forced Jean to flee Rwanda as a child, and as a lawyer, his life in Africa was threatened. He fled to Australia for safety – and is thankful a local couple for helping him settle.

John's story

John’s life was turned upside down when Cyclone Debbie hit and the subsequent floods swept his small business. A Red Cross emergency volunteer checked in on him and made him realise someone cared, making the long road to recovery so much easier.

Subscribe to our newsletter

Subscribe to our monthly newsletter for the latest news and inspiring stories