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Emergency Department Care & Assistance Program (ED CARE) Werribee Mercy Hospital
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VOLUNTEER POSITION PROFILE
POSITION TITLE: Werribee Mercy Hospital
Emergency Department Visitor
DEPARTMENT: Community Programs
POSITION LOCATION: Emergency Department,
Werribee Mercy Hospital
POSITION REPORTS TO: Volunteer Conveno
LENGTH OF ASSIGNMENT: Ongoing
DAYS WORKING: As rostered
TIMES: 3 hour shift between 3pm-midnight
POSITION CONTEXT:
Emergency Department Care (ED Care) is a Red Cross program aimed at meeting the personal and practical support needs of patients and their attending family members/friends in the Emergency Department of the Hospital. Red Cross volunteers offer companionship, a conversation, a break from caring for children or assistance with making calls to family members, during the time in the Emergency department, which can be extended.
They work in partnership with the staff, avoiding any involvement in counselling, medical procedures, or advice about such matters. Part of the aim of the program is to allow hospital staff to be able to focus on the medical work.
PRINCIPAL RESPONSIBILITIES OF THE ROLE:
* Guide and orientate patients with waiting area
* Provide emotional and practical support during the waiting period and if required during treatment
* Care for siblings allowing parents to focus on a patient
* Offer support and comfort to family member or friend of a patient receiving medical attention
* Work cooperatively with Emergency Department staff to ensure that the needs of patients and attending family/carers are being met
* Provide resources to occupy patients in the waiting room
SPECIFIC REQUIREMENTS:
* Interest in providing a humanitarian service, and ability to work within the Fundamental principles of Red Cross
* Outgoing personality and willingness to approach people
* Ability to work within operational policies & procedures, and maintain confidentiality
* Ability to work as part of a team and independently
* Ability to communicate effectively
* Calm manner
* Ability to work with people from diverse backgrounds
* Satisfactory results from a Police Records Check, and reference checks
* Three month probationary period
For more information contact Laura Simpson
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