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Retail Shop Assistants - metropolitan and regional
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Position title: Retail Volunteer Shop Assistant
Department: Retail
Position locations: Hampton, Springvale, Watsonia, Cranbourne, Prahran, Carnegie Dromana, Richmond, Traralgon, Moonee Ponds, Colac, Geelong, Ballarat and Swan Hill
Position reports to: Shop Manager
Position information
As part of the Business Units Department, Red Cross retail Operations has several programs that include retail shops selling new and recycled clothing and other goods. The Shop Assistant is a voluntary part time position with responsibility for promoting sales in a Red Cross retail shop.
Principle responsibilities of the role
To carry out daily operational duties that are:
work within the 7 fundamental principles of Red Cross
daily processing/preparation of stock
provide courteous and professional service to all customers
assist in the attractive presentation and rotation of stock
assist in keeping the shop, stock and fixtures clean -- vacuuming, dusting, cleaning amenities etc.
ensure stock is sold for the price shown on the price ticket
refill shop fixtures from the reserve when items have been sold as directed
be alert to the possibility of theft
develop a productive working relationship with the volunteer shop manager and all other volunteer shop staff
be aware of Red Cross services and refer enquiries to appropriate people when necessary
attend orientation, training and meetings when required
use cash register and eftpos
understand and apply Red Cross retail policies and procedures
represent Red Cross in a professional manner at all times
maintain confidentiality and privacy in all matters relating to staff, customers, procedures and security.
NB: Every opportunity will be given for training on the job in retail customer service.
Skills and experience
It would be advantageous for the shop assistant to have the following skills and interests:
- a demonstrated interest in being a shop assistant
- pleasant courteous approach to people
- common sense and inititive
- ability to work within a team
- reliability and punctuality.
For more information email Melanie Browne mbrowne@redcross.org.au
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