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Tracing and Refugee Services
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The Tracing and Refugee Services Department endeavour to locate, reunite and support families separated by war, conflict and disaster. The restoration of family links between victims of armed conflict is one of the most longstanding activities of the International Red Cross Movement, dating back to 1870. We conduct tracing throughout the world using the International Red Cross Network, and assist clients in maintaining family links via Red Cross Messages to family members in an area where traditional means of communication have been damaged or destroyed. Australian Red Cross assists many people to access WWII records pertaining to themselves or missing civilian family members. In exceptional circumstances, we can trace persons in peaceful countries where regular contact has been suddenly lost and there are concerns for the family member's health and welfare.
If you require tracing assistance, our duty hours are 11.00am-3.00pm weekdays, except Tuesday. Please Call 03 8327 7883
Our Services
Tracing and Red Cross Messages
The tracing of family members internationally, following requests from relatives trying to ascertain the fate of loved ones separated by past or current conflict. Red cross messages can be used to locate missing relatives as well as maintain communication when family members are located. For an overview of the Tracing Service, you can download a tracing information sheet, available in 18 different languages.
Health and welfare Reports
Australian Red Cross will seek urgent reports to ease the anxiety of relatives following and unprecedented break in communication with overseas family members.
Family Re-union
When family members re-establish contact through Red Cross global networks, Australian Red Cross seek to assist in reuniting found relatives with their Australian-based family.
Maribyrnong Immigration Detention Program
Weekly visits to the Immigration Detention Centre providing tracing and Red Cross message services as well as emotional and practical support to detainees. Such support includes a one-to-one visiting programme and a sewing group.
WWII Inquiries
Tracing of family members and/or documentation pertaining to a persons whereabouts during WWII.
Disaster inquiries
Urgent tracing and Red Cross message service during international natural disasters or humanitarian emergency situations.
You may have a tracing need that falls outside of our service.
The following numbers may be of assistance:
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Salvation Army Family Tracing Service 9896 6057
For family missing in Australia, and some international tracing, in times of family breakdown.
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DFAT (Dept of Foreign Affairs and Trade) 1800 002 214
For Australians missing overseas.
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Interpol/National Missing Persons Unit 1800 808 606
For persons missing in Australia or overseas in suspicious or worrying circumstances.
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International Social Services 9614 8755
For international tracing as a result of voluntary migration.
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VANISH 9348 2111
For adoption information and self-help.
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Australian Institute of Genealogical Studies 9877 3789
Advice and information on genealogy and historical tracing.
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