Main Navigation


Terms and conditions

General web terms and conditions

Please read the following Terms and Conditions carefully.

Australian Red Cross

ABN: 50 169 561 394

By using the pages in this site, you agree to these terms and conditions. If you do not agree, you should not use this site. These terms and conditions may be changed or updated from time to time.

Unless otherwise indicated, all information contained in this web site is copyright © Australian Red Cross. All rights reserved. Apart from any use permitted under the Copyright Act 1968, you must not copy, frame, modify, transmit or distribute the material at this site without the consent of the copyright owner.

You may save a local copy or print a copy of material at this site for your own personal non-commercial use, provided the copyright notice on the material is not removed. However, you may not make any charge for such use and any commercial use is expressly prohibited. This means, for example, that you must not post material from this site to a local intranet site, or distribute the material for your own commercial purpose, without the copyright owner's permission.

You are welcome to link to this site, provided that in doing so you do not use any trade marks featured without permission. Red Cross and Red Crescent emblems are protected symbols under international and Australian law. Use of these emblems by unauthorised persons, including their reproduction on other websites without appropriate authorisation constitutes a criminal offence under the federal Geneva Conventions Act.

You must not link to this site from a site or in a manner which disparages the reputation of Australian Red Cross , its related bodies corporate, suppliers or advertisers.

For permission to use text information or photographs from this web site in a manner other than that stated above, please contact the National Communications Department of Australian Red Cross.

If you have any questions about this web site, or if you find any errors, please notify us.

Restrictions and Limitations of Liability

Australian Red Cross does not warrant the accuracy, adequacy, reliability or completeness of the information and materials in this website and expressly disclaims liability for errors or omissions in such information and materials. No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, satisfactory quality, fitness for a particular purpose and freedom from computer virus, is given in conjunction with the information and materials.

Australian Red Cross does not make any representation, warranty or endorsement of any of the products, services or information provided in this website. This disclaimer shall take effect to the fullest extent permitted by law.

This site may be linked to other sites that are not maintained by Australian Red Cross. Australian Red Cross is not responsible for the content of those sites. The inclusion of any link to such sites does not imply endorsement by Australian Red Cross of the sites. Australian Red Cross makes no representations whatsoever about any other website which you may access through this one.

Disclaimer

The material in this site could include technical inaccuracies or typographical errors. Australian Red Cross may make changes or improvements at any time.

This website may contain references to the International Federation of Red Cross and Red Crescent Societies (Federation), the International Committee of the Red Cross (ICRC), and other Red Cross or Red Crescent Society services, products, and programs that are not in your country. These references do not imply that Australian Red Cross, the Federation, ICRC, or other Red Cross and Red Crescent Societies intend to announce or provide the programs, products, or services in your country. All questions about Federation, ICRC or Red Cross or Red Crescent activities in your country should be directed to the Red Cross or Red Crescent Society in your country.

Information on the Australian Red Cross website, or those of any of its related, affiliated, or subsidiary units, is provided with the understanding that Australian Red Cross is not rendering professional advice or recommendations. You should not rely on any information on these pages to replace consultations with qualified professionals to meet your individual needs.

Donations General Terms

Donations to Australian Red Cross of $2 and over may be tax deductible. This will be identified in the relevant appeal details online or by calling 1800 811 700, and will also appear on your tax receipt. Ongoing monthly donations are tax deductible and will be receipted at the end of the financial year.

Disputes and Refunds
All complaints, grievances and disputes will be treated seriously, quickly and in a timely manner, having due regard to procedural fairness and confidentiality. All parties are required to participate in the dispute resolution process in good faith. If you believe that there has been an error with your donation, you should notify us directly on 1800 811 700 and confirm that notice in writing or by email at donorinfo@redcross.org.au as soon as possible so that we can resolve your query quickly. Any issues should be directed to Australian Red Cross in the first instance so that we can attempt to resolve the matter. If you are not satisfied with the outcome you can still refer it to your financial institution which will obtain details of the disputed transaction and may lodge a claim on your behalf.

Monthly Donations

Your obligations
It is your responsibility to ensure that there are sufficient clear funds available in your account. You should check your account statement to verify that the amounts debited from your account are correct.

Changes and Cancellations
We may vary details of your agreement or a direct debit request at any time by giving you at least 14 days written notice.

If you wish to cancel, defer or alter a debit payment you must notify us by calling 1800 811 700 at least 14 days before the next donation day.

Please provide details of your donation agreement, such as name, address, and supporter number, etc. for ease of processing.

Direct Debit Service Agreement
You can view our Direct Debit Service Account here.

Online shopping general terms and methods of payment

All website orders must be paid by VISA, MasterCard, American Express or Diners Club. The cost of recovering any default of payments will be borne by the customer. The goods remain the property of Australian Red Cross until full payment is received.

Prices are quoted in Australian dollars.

All prices are correct at the time of online publication. Prices are subject to change without notice. We reserve the right to rectify prices quoted in the invoice, if found to be incorrect.

First Aid Courses

Pricing - First Aid courses

All course prices and scheduled dates are subject to change without notification; however every attempt will be made to give reasonable notice.

All accredited training is exempt from GST, however, non-accredited training and training materials do attract GST and this component will be identified on your tax invoice.

If you are a concession card holder or have a discount voucher you must ensure you bring this with you on the day of the course.

Conditions of course enrolment

A notification of your course enrolment will be emailed to you with an information pack. This information will include:

  • course details, including location and venue details
  • tax invoice

 

Your commencement in the course you have enrolled in is dependant upon:

  • sufficient enrolments in the course
  • course pre-requisite/s being met
  • availability of places in the course
  • arriving at the venue at least 15 minutes prior to course commencement. Anyone more than 15 minutes late may not be accepted into the course.

 

You will not generally be able to book into a course using the online system if the course you have chosen is due to commence in 2 days or less. As there may still be vacancies for this course you may wish to phone the relevant state or territory office to check availability.

In the event that a course is overbooked ARC reserves the right to contact you and make other mutually agreeable arrangements. Should a suitable arrangement not be agreed upon a full refund will be made.

If the course that you have booked into has a pre-requisite requirement you will be required to provide the evidence that you meet the requirement prior to the course commencement.

Course cancellations/transfers/refunds

If you wish to cancel your enrolment less than 5 working days prior to course commencement you will be refunded 50% of fees paid. A 20% administrative fee applies to notification greater than 5 working days.

Refunds will not be made to individuals or organisations when a person is booked into a course and fails to attend. If you cannot attend a course for which you have enrolled in and paid for, you may send another person in your place at no additional charge.

If for any reason Australian Red Cross finds it necessary to cancel a course and a suitable transfer to an alternative course can not be made, you will receive a full refund of fees paid.

A 20% transfer fee applies to any request for transfer where the notice period is less than 5 working days.

Feedback and Complaints Handling Procedure

Australian Red Cross welcomes feedback and attends to all complaints promptly. Please call 1300 367 428 or email onlinesales@redcross.org.au
View the General Web Terms and Conditions Back to top

First Aid Products

Pricing - First Aid products

Prices are negotiable for bulk orders. Please contact us at 1300 367 428 or email onlinesales@redcross.org.au

Products attract GST and this component will be identified on your tax invoice.

Delivery costs

Some large, bulky or heavy orders may require an adjustment to quoted delivery costs. If this is the case we will contact you prior to shipping to finalise the order and arrange shipping. Alternatively, you may prefer to email details of the products required prior to purchase and we will provide a final freight cost.

Delivery - products

Please note that orders within Australia are sent via Australian Post. All Australian orders should include a daytime delivery address and contact details.

International orders are sent by standard Post unless otherwise requested. Additional charges may apply.

Delivery delays

All items are promoted in good faith to be available at the time of ordering. Unforeseen supply problems or unexpected demand may occasionally result in stock being unavailable. Should there be a delay in dispatching your order we will contact you to advise you of the reason for the delay.

Returns and refunds

Please contact us for refunds and returns by phone on 1300 367 428 or email onlinesales@redcross.org.au before returning goods.

Goods returned must be in their original packaging.

Any claim for incorrect shipment, faulty or damaged goods on delivery, must be made within five (5) working days of receipt of goods.

Goods will be accepted for credit or replacement at the sole discretion of Australian Red Cross. Delivery and packaging charges are not refundable unless as a result of our error.

Feedback and complaints handling procedure

Australian Red Cross welcomes feedback and attends to all complaints promptly. Please call 1300 367 428 or email onlinesales@redcross.org.au
View the General Web Terms and Conditions Back to top

Warm Fuzzy Gifts

Pricing - Warm Fuzzy

All Warm Fuzzy gifts are a donation to Australian Red Cross and donations of $2 and over are tax deductible. This will be identified on your tax receipt.

Delivery

Warm Fuzzy eCards will be sent once the purchase is confirmed and will normally arrive within a few minutes, depending on internet traffic, your server's response time and other similar factors. The eCard can be viewed for up to three months after it is first sent. For queries please email us at warmfuzzy@redcross.org.au.

Refunds and feedback

Australian Red Cross welcomes feedback and suggestions regarding Warm Fuzzy. For all enquiries regarding refunds and feedbacks please call 1800 811 700 or email warmfuzzy@redcross.org.au.