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Celebrating forty years of Telecross

Telecross is a service that provides the elderly and housebound with a reassuring daily phone call to ensure that they are safe and well.

If this call goes unanswered an agreed emergency procedure will be activated and help arranged if necessary.

Telecross calls are made by trained volunteers daily at an agreed time that suits the recipient of the call.

Telecross provides peace of mind to clients and their families, and allows the elderly and housebound to maintain their independence for as long as possible.

Telecross also has the added benefit of providing a degree of companionship and contributes to a decrease in the sense of isolation many people experience.

Although the majority of Telecross clients are elderly, the service can also be used by the disabled and young people who are medically dependant.

The service can also be provided on a temporary basis, for example when a carer is unavailable or during a period of rehabilitation.

People can refer themselves or be referred by a relative, friend or health professional.

If you would like to use the Telecross service, call 1300 885 698.

If you would like to become a Telecross volunteer, check for available volunteer opportunities in your state or territory.

Photos: Helen White/Australian Red Cross

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Jack and Telecross


"They're caring and they're loving. They give of themselves, which is a wonderful thing." Read more.

Hemda and Telecross


"Knowing that someone is going to communicate with me is absolutely wonderful." Read more.