Telecross provides peace of mind to people who are isolated through a daily call to check on their wellbeing and safety.
Trained and friendly volunteers make calls each morning, 365 days a year. In the event of three unanswered calls in one day, Red Cross begins an emergency activation procedure to make sure the person is ok. The details of the activation are prearranged with each person registered for Telecross.
Generally Red Cross contacts the participant's emergency contact and that person makes sure the client is ok.
If Red Cross can not get in touch with the emergency contact then we contact the police and request that they conduct a welfare check.
A PricewaterhouseCoopers evaluation found that people using our Telecross service are very satisfied, giving it an average rating of 4.7 out of 5. The service is seen as reliable, timely, responsive and flexible.
Each year more than 3000 Red Cross volunteers call around 7600 people who live alone and are at risk of an accident or sudden illness that could go unnoticed.
Red Cross puts in place around 9000 emergency activations annually. The vast majority of people are found to be ok but in about 10 per cent of the activations the person is ill or injured and assistance is mobilised through the emergency contact.
Unfortunately in about 0.3 per cent of the activations the person is found to be deceased; where this is the situation Red Cross is able to assist with early discovery and appropriate support for family and friends.
If you would like to use the Telecross service, call 1300 885 698.
If you would like to become a Telecross volunteer, check for available volunteer opportunities in your state or territory.
Photos: Helen White/Australian Red Cross
This program receives funding from the Australian Government under the Commonwealth HACC Program. Although funding for these services has been provided by the Australian Government, the material contained on this website does not necessarily represent the views or policies of the Australian Government.