Main Navigation

Telecross daily welfare calls

A phone call each day to check you're ok

This service is available nationally.


Red Cross can provide you with a daily telephone call to check on your wellbeing through a service known as Telecross. This provides peace of mind if you are at risk of an accident or illness that may go unnoticed, such as falling and being unable to call for help. The volunteer will check to see that you are well and provide a friendly voice to wake up to each morning.

Is this service for you?

Telecross is for people who live alone and are at risk of an accident or illness that may go unnoticed. In particular, people who:

  • are frail and aged
  • have a disability
  • are housebound
  • are recovering from an illness or accident

Telecross is also available to the carers of people who are eligible for the service. When family and carers are away or if someone has just returned home after a hospital stay, Telecross can also be used on a temporary basis.

About the service

Friendly volunteers make calls each morning, 365 days a year. If the call is not answered, Red Cross will take action to make sure you are ok. Even if you have visitors during the week, a phone call first thing in the morning can make a difference if an emergency response is required. The calls provide reassurance as well as help to maintain independence.

This service is available through both the National Disability and Insurance Scheme (NDIS) and My Aged Care.

Contact us for more information

For more information about accessing Telecross as a client, please call Red Cross on 1300 885 698 or send us a message using the contact form below.

For information about volunteering with Telecross, please check our current volunteering opportunities.

Meet some of our older clients sharing some of their great life lessons.

Jack and Telecross


"They're caring and they're loving. They give of themselves, which is a wonderful thing." Read more.

Hemda and Telecross


"Knowing that someone is going to communicate with me is absolutely wonderful." Read more.

Donate today