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TeleCHAT


This service is available in all states and territories except NT.

Red Cross volunteers provide free telephone calls people living alone, giving them a regular social connection.

A regular phone call providing friendship and support

Red Cross provides regular telephone calls to people who have little or no social connection with other people. Friendly volunteers call participants at an agreed time, generally once a week, for an open ended chat. Participants are matched with volunteers based on their interests, hobbies and availability. TeleCHAT is a free service.

She listens to me and I listen to her, and we can talk for more than fifteen minutes! It makes me feel good, it makes me feel I'm worth something… (the good feeling) lasts for the rest of the day" - TeleCHAT participant.

Why use TeleCHAT?

TeleCHAT offers a connection to the community providing regular contact with the same volunteer. People receiving calls speak of the companionship and friendship they feel from having another person to talk with.

Telechat calls provide regular contact with the same volunteer so participants and volunteers can build a supportive friendship.

How can I access this service?

For information about accessing TeleCHAT and to see if this program is suitable for you, please contact Red Cross. We are seeking to expand the TeleCHAT services further, so check this page for new developments and locations for this service.

ACT and SE NSW

Participant criteria For people over the age of 65 (or 55 for Aboriginal and Torres Strait Islander peoples) who live in the community and have limited opportunities to make their own social connections.
Area covered ACT, plus Queanbeyan, Cooma Monaro, Goulburn Mulwarree, Palarang, Eurobodalla, Bega Valley, Tumut, Tumbarumba, Bombala, Gundagai, Yass Valley and Snowy River local government areas
Phone 1300 913 941 or 02 6234 7634
Email us

NSW

Red Cross also provides a unique version of the service to people who are Aboriginal and/or Torres Strait Islander.
Learn more about TeleYARN

TeleCHAT participant criteria For people who live independently and have minimal social contact.
Area covered Northern, Hunter, Central Coast, Sydney
Phone 1800 686 763
Email us

TeleYARN participant criteria For older Aboriginal and Torres Strait Islander people who are living in the community and who don't get to speak to many other people particularly from their own culture.
Area covered Anywhere in NSW
Phone 02 9229 4268
Email us

Queensland

Participant criteria For people who live independently and have minimal social contact.
Area covered All areas of Queensland.
Phone 1300 885 698
Email us

South Australia

Participant criteria For people who live independently and have minimal social contact
Area covered All inquiries taken
Phone 08 8100 4657
Email us

Victoria

We are not currently taking new clients for this program in Victoria. If you have any other enquiry please contact 03 8346 8342 or email us.

Tasmania

Participant criteria For people who live independently and have minimal social contact
Area covered All inquiries taken
Phone 1300 885 698 or 03 6326 0400

Western Australia

Participant criteria The service is available for people over the age of 65 (or 55 for Aboriginal and Torres Strait Islander peoples) who live independently and have minimal social contact.
Area covered All areas of Western Australia
Phone 1300 885 698 or 08 9225 8848 or 1800 441 014



Photos: Helen White/Australian Red Cross.

This program receives funding from the Australian Government under the Commonwealth HACC Program. Although funding for these services has been provided by the Australian Government, the material contained on this website does not necessarily represent the views or policies of the Australian Government.


TeleCHAT fact sheet