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Needs Assessment and Psychosocial Support After Emergencies: Victorian multi-agency outreach framework and guidelines


This guide is for agencies in Victoria responsible for planning and delivering outreach and aims to improve the way outreach activities are conducted during disaster recovery.

Outreach personnel visit damaged properties on Elcho Island, NT, 2015. Photo: Australian Red Cross

Outreach visits to those affected by disasters are just one way of ensuring that people get access to the recovery support they need when they need it most.

ThisĀ outreach guide is for agencies in Victoria responsible for planning and delivering outreach and aims to improve the way outreach activities are conducted in the early and longer-term stages of recovery.

Multiple visits from a range of agencies highlight the need for effective coordination and collaboration. The benefits of this kind of coordination range from reducing activity duplication, to allowing the broader recovery system to reach and assist more people in need.

This framework places psychosocial support firmly at the centre of outreach operations while enhancing opportunities for inter-agency coordination.

Download the guide

Needs Assessment and Psychosocial Support After Emergencies: Victorian multi-agency outreach framework and guidelines.

The checklists in this document are available as separate downloadable files. To access these files, please contact Angela Sutherland, State Manager Emergency Services Victoria: asutherland@redcross.org.au.

More information

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