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Client Service Charter
You have the right to:
- Be treated with respect, and to access our services without discrimination;
- Receive high quality service, including clear, accurate and timely information and assistance;
- Make informed choices about services offered to you, and to have your resilience and independence recognised;
- Have our policies and service eligibility criteria clearly explained and fairly applied;
- Be provided with an interpreter if needed;
- Be linked with other services that may help you;
- Have your privacy protected, and your personal information treated confidentially. Where there are limits to this right (due to contractual and mandatory reporting obligations) these should be clearly explained;
- Ask questions, and tell us how we might improve our services. This includes the right to make a provide feedback or make a formal complaint.
How you can help us:
- Give us accurate information about yourself and your situation;
- Let us know if your circumstances change or if you require further assistance;
- Respect the rights of other visitors and our staff, including their cultural backgrounds, privacy, and safety;
- Let us know if you can not keep an appointment;
- Tell us how we might improve our services.
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Download a Client Feedback form
To provide feedback on the Migration Support Programs, please download this form and return to Australian Red Cross.
[file size: 200kb/type: DOC]
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Download a Client Complaint form
To lodge a complaint about the Migration Support Programs, please download this form and return to Australian Red Cross.
[file size: 192kb/type: PDF]
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