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The service
Tenant Connect is a community program provided by Red Cross for older tenants living in social housing across NSW. From July 2008, tenants living in public, community and Aboriginal housing can receive a free reassuring daily phone call to confirm they are safe and well.
Tenants who live alone and are aged 80 years or over and Aboriginal tenants aged 55 years or over not in daily contact with someone can apply to receive this service.
How Housing NSW Tenant Connect operates
Joining Tenant Connect means you will receive a short friendly daily call from a Red Cross volunteer at an agreed time. If you don't answer the call the volunteer will wait 10 minutes and call again.
If there is still no response, your Housing NSW Tenant Connect coordinator will be notified and a key contact person (nominated by you) will be contacted to come to your home to check if you are OK.
A key contact person is someone you trust to have a key to your home and who can come and check on you should a call go unanswered. They might be a neighbour, friend or family member.
You will need to have access to a landline phone. If you don't, Red Cross can help you gain access via a service provider free of charge.
Receiving a free daily phone call
If you are a tenant living alone and would like to receive a daily phone call, contact Tenant Connect or call us on 1800 827 677.
Red Cross will then:
arrange a time to visit you at home
gather information to complete your application and
provide information about the service and how the program operates.
If you are eligible, you will start receiving your daily call from a Red Cross volunteer.
Frequently asked questions
How do I find out more?
As an older social housing tenant you can contact the service at any time. To apply or obtain more information phone freecall 1800 827 677. Participation is voluntary.
What are the benefits?
Housing NSW Tenant Connect provides you with:
- daily contact with a friendly volunteer
- connection to the community
- an earlier response to emergencies (if there is no response to your daily phone call).
Is there a cost?
No. Housing NSW Tenant Connect is a free service for tenants who are aged 80 or over and Aboriginal tenants aged 55 or over who live alone and are not in daily contact with someone.
Translation services
TTY users please call 1800 555 677 and ask for connection to 1800 827 677.
If you need an interpreter please call 1800 827 677 and leave your name, contact number and the language required and we will arrange to return your call.
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