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The tracing services program can help when:

  • loss of contact results from war or natural disaster
  • the enquirer and missing person are close relatives
  • the enquirer and missing person are long-time friends or war veterans or have been interned in a prison camp together
  • the missing person is overseas in a war or disaster area
  • the missing person is in an immigration facility in mainland Australia or offshore
  • in situations not related to a conflict or disaster, Red Cross may process tracing requests on a compassionate basis.


You will need to provide the missing person's details including:

  • their full name as it is expressed locally
  • their parents' names
  • their date and place of birth
  • their nationality
  • last known address
  • the date and circumstances of last news.


You will also need to provide the following details about yourself:

  • full name
  • address
  • relationship to the person sought date of birth.


Red Cross cannot accept requests when there is insufficient information to conduct a search, when it is for genealogical research or relates to legal matters such as wills and child custody.

If your enquiry does not meet Red Cross eligibility requirements, please use the links below for organisations that may be able to assist you with your enquiry.

Further assistance

Family tracing

Salvation Army Family Tracing Service 
VANISH - a Victorian Government funded service 
International Social Service (Australian Branch)

Missing persons

Department of Foreign Affairs and Trade 
National Missing Persons Coordination Centre

Genealogical searches

State Trustees Limited 
Australian Institute of Genealogical Studies

Aboriginal and Torres Strait Islander family history and tracing

National Link-up phone 1800 624 332 (toll free)
Australian Institute of Aboriginal and Torres Strait Islander Studies

General information

Births, Deaths and Marriages offices in Australia
White Pages Australia 
Telephone Interpreting Service phone 131 450

Contact us



ACT 02 6234 7600

NSW 02 9229 4111

NT 08 8924 3900

QLD 07 3367 7222

SA 08 8100 4642

TAS 03 6235 6027

VIC 03 8327 7883

WA 08 9225 8888