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National office

155 Pelham Street
Carlton VIC 3053

Mail PO Box 196
Carlton South VIC 3053

Phone 03 9345 1800

Fax 03 9341 7572

Email us


To donate by phone, call 1800 811 700 (free call).

To donate by mail, send a cheque or money order to:
Australian Red Cross, GPO Box 2957, Melbourne VIC 3001

Please indicate which appeal or activity you would like your donation to go towards.

You can also make a secure online donation »

Existing donors

If you are an existing donor and would like to update your details or enquire about a receipt, email us or phone 1800 811 700 (free call).

For security reasons, please do not include your credit card details in an email.

Blood Service

For all enquiries about the Australian Red Cross Blood Service call 13 14 95.

Visit the Australian Red Cross Blood Service website »

First aid

For all enquiries regarding Red Cross First Aid courses and products, including First Aid kits, call 1300 367 428 or email us. For security reasons, please do not include your credit card details in an email.

Information about Red Cross First Aid courses and products is available here.


Volunteer in Australia. Contact details are listed with each volunteer opportunity.

Volunteer overseas. Contact details are listed here.

Feedback and complaints

You can provide feedback or make a complaint by email or phone 1800 811 700 (free call).

Feedback and complaints received will be directed to the relevant department for evaluation, response and resolution.

We are reviewing our feedback and complaints handling processes over the coming year as part of our continuous improvement program.

As a signatory to the Australian Council for International Development (ACFID) Code of Conduct, we are committed to high standards in financial reporting, management and ethical practice. Further information on the code and its complaints handling procedure is available on the ACFID website »


If you would like to use our Telecross service call 1300 885 698.


Red Cross media contacts are listed here.

Hoax emails and scams

Australian Red Cross advises all donors to be aware of hoax email, website scams or bogus collectors deceiving people into donating to an Australian Red Cross appeal.

Check the hoax emails and scams page for more information.