To donate by phone, call 1800 811 700 (free call).
To donate by mail, send a cheque or money order to
Australian Red Cross
GPO Box 2957
Melbourne VIC 8060
Please indicate which appeal or activity you would like your donation to go towards.
You can also make a secure online donation.
If you are an existing donor and would like to:
- update your details
- enquire about a receipt
or phone 1800 811 700
(free call). For security reasons, please do not include your credit card details in an email.
For all enquiries regarding Red Cross First Aid courses and products, including First Aid kits, call 1300 367 428 or email us. For security reasons, please do not include your credit card details in an email.
Information about Red Cross First Aid courses and products is available here.
Feedback and complaints
You can provide feedback or make a complaint by email or phone 1800 811 700 (free call).
Feedback and complaints received will be directed to the relevant department for evaluation, response and resolution.
We are reviewing our feedback and complaints handling processes over the coming year as part of our continuous improvement program.
As a signatory to the Australian Council for International Development (ACFID) Code of Conduct, we are committed to high standards in financial reporting, management and ethical practice. Further information on the code and its complaints handling procedure is available on the ACFID website.
If you would like to use our Telecross service call 1300 885 698.
Red Cross media contacts are listed here
Hoax emails and scams
Australian Red Cross advises all donors to be aware of hoax email, website scams or bogus collectors deceiving people into donating to an Australian Red Cross appeal.
Check the hoax emails and scams page for more information.