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Certificate I
Business Administration |
* Participate in health and safety procedures
* Use business equipment
* Apply basic communication skills
* Work effectively in a business environment
* Operate a personal computer
* Develop keyboard skills
* Organise and complete daily work activities
|
Certificate II
Business Administration |
* Participate in health and safety procedures
* Use business technology
* Process and maintain workplace information
* Handle mail
* Communicate electronically
* Produce simple word processed documents
* Write simple documents
* Create and use spreadsheets
* Maintain daily business and financial records
* Deliver a service to customers
* Contribute to workplace innovation
* Create and use databases
|
| Foundation Skills |
* Prepare for work
* Apply basic communication skills
* Develop employability skills
* Develop study skills
* Use information technology equipment for work-related purposes
* Participate in job search and job interview activities
* Literacy and numeracy training (optional)
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Certificate I
Retail Operations
|
* Operate retail technology
* Communicate in the workplace
* Work effectively in a retail environment
* Apply safe working practices
* Organise and maintain work areas
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Certificate II
Retail Operations |
* Apply point of sale handling procedures
* Interact with customers
* Perform stock control procedures
* Minimise theft
* Merchandise products
* Sell products and services
* Advise on products and services
* Balance point-of-sale terminal
* Perform retail finance duties
|
Certificate I
Furnishing (Cabinet making focus) |
* Follow safe working policies and practices
* Communicate in the workplace
* Work effectively with others
* Carry out measurements with calculations
* Complete a basic furnishing product
* Construct a basic timber finishing product
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Certificate II
Commercial Cleaning
(Asset Maintenance) |
* Maintain a hard floor surface
* Restore a hard floor surface
* Maintain a carpeted floor
* Clean glass surfaces
* Maintain furniture and fittings and room dressing
* Clean a wet area
* Remove waste
* Plan for safe and efficient cleaning activities
* Maintain a cleaning storage area
* Clean a food handling area
* Participate in workplace safety arrangements
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Certificate III
Commercial Cleaning
(Asset Maintenance) |
* Plan for safe and efficient cleaning activities
* Participate in, and contribute to workplace safety arrangements
* Implement and monitor infection policy and procedures
* Support leadership in the workplace and train small groups
* Maintain a cleaning storage area, and 'clean room' environment
* Use hot water extraction, dry and wet foam shampoos and dry absorbent compounds
* Replace a hard floor finish, wash furniture and fittings, and clean window coverings
* Clean at high levels using pressure washing and industrial machinery
* Respond to customer inquiries and complaints
|
Certificate I
Transport and
Distribution
(Warehousing & Storage) |
* Shift materials safely using manual handling methods
* Shift a load using manually operated equipment
* Participate in basic workplace communication
* Follow health and safety procedures
* Conduct housekeeping activities
|
Certificate II
Transport and
Distribution
(Warehousing & Storage) |
* Shift materials safely using manual handling methods
* Shift a load using manually operated equipment
* Participate in basic workplace communication* Follow health and safety procedures
* Conduct housekeeping activities
|
Certificate III
Transport and
Distribution
(Warehousing & Logistics) |
* Maintain container and cargo records
* Transfer cargo and process receipt and delivery of containers and cargo
* Coordinate goods to bond premises
* Organise despatch and receival operations, and complete the documentation
* Plan jobs, set up work areas and apply product knowledge to organise work operations
* Organise warehouse records operations and coordinate stocktakes
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Certificate I
Hospitality |
* Develop and update hospitality industry knowledge
* Work with colleagues and customers
* Work in a socially diverse environment
* Follow health, safety and security procedures
* Follow workplace hygiene procedures
* Process financial transactions
* Prepare and serve non-alcoholic beverages
|
Certificate II
Hospitality |
* Develop and update hospitality industry knowledge
* Work with colleagues and customers
* Work in a socially diverse environment
* Follow health, safety and security procedures
* Follow workplace hygiene procedures
* Apply food and beverage skills in the workplace
* Apply hospitality skills in the workplace
* Serve food and beverage to customers
* Provide food and beverage service
* Provide responsible service of alcohol
* Prepare and serve non-alcoholic beverages
* Develop and update food and beverage knowledge
* Prepare and serve espresso coffee
|
Certificate III
Hospitality |
* Develop and update hospitality industry knowledge
* Provide quality customer service
* Work with colleagues and customers
* Work in a socially diverse environment
* Coach others in job skills
* Follow health, safety and security procedures
* Follow workplace hygiene procedures
* Provide and coordinate food and beverage service
* Provide and coordinate hospitality service
* Clean and tidy bar areas
* Operate a bar
* Provide food and beverage service
* Provide table service of alcoholic beverages
* Provide responsible service of alcohol
* Prepare and serve non-alcoholic beverages
* Prepare and serve espresso coffee
* Prepare and serve cocktails
|
Language, Literacy and Numeracy
(Driver Education) |
* Literacy and numeracy skills
* The knowledge needed to obtain a Learner's Permit in Queensland
|
General Safety Introduction
(Construction White Card) |
* Following health and safety procedures
* Legislative requirements and responsibilities
* Physical building and construction hazards
* Basic risk management
* Emergency procedure
* Workplace health & safety plans
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Certificate III
Customer Contact |
* Follow occupational health and safety policy and procedures
* Communicate effectively in a customer contact centre
* Work effectively in a contact centre environment
* Respond to inbound customer contact
* Use basic computer technology
* Use an enterprise information system
* Provide quality customer service
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Certificate IV
Training & Assessment (TAA) |
* Support effective learning
* Develop facilitation skills
* Create an effective learning environment
* Encourage collaborative processes
* Foster innovation
* Meet ethical and legal requirements
* Meet occupational health and safety roles and responsibilities
* Design effective measuring instruments
* Develop training to meet client needs
* Utilise the principles of adult learning
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Certificate IV
Frontline Management |
* Monitor a safe workplace
* Develop work priorities
* Coordinate implementation of customer service strategies
* Implement continuous improvement
* Promote effective workplace relationships
* Promote team effectiveness
* Implement an operational plan
* Manage projects
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| Short Courses Hospitality |
* Food handling
* Food safety supervisor
* Barista
* Responsible service of alcohol
* Responsible gambling services
* Responsible management of licensed venue
|
| Short Computer Courses |
* Basic computer basics & keyboard skills
* Intermediate Word, Excel, email
* Advanced Excel, Access, PowerPoint & Publisher
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| Full qualifications and other courses |
* Upgrade TAA Cert IV
* Recognition of prior learning
* TAA Cert IV for experiences VET teachers
* TAA Cert IV for teachers |
