Main Navigation

Queensland floods 2011

One year on, the recovery effort continues. Red Cross is there.

One year on

Communities across Queensland are continuing the enormous task of recovering from one of the most devastating and tragic disasters in Queensland's history. The floods claimed 35 lives and affected more than 200,000 people.

Anniversaries are times that can be stressful, as heightened interest in the disaster from the media and the public may cause people who were affected by the floods to reflect on where they are in their own journey of recovery. The focus and reflection can also bring back the memories and emotions that were experienced a year ago.

Red Cross started assisting when the first evacuation centre opened on 27 December 2010. More than 14,600 people were assisted by Red Cross in evacuation centres, when flooding peaked across Queensland.

More than 1400 staff and trained volunteers have been on the ground over the past year, assisting flood-affected people.

More than 25,000 people registered or inquired about the Queensland flood disasters through the National Registration and Inquiry System (NRIS) run by Red Cross.

Recovery activities are taking place in 72 out of 73 local government areas in Queensland under the Natural Disaster Relief and Recovery arrangements.

Red Cross welcomed the Queensland Government's role in distributing the millions of dollars raised through the Premier Disaster Relief Appeal and to appoint a specialist Committee to handle the task. Red Cross also welcomed the establishment of the Queensland Reconstruction Authority headed by Major General Mick Slater. The Authority was established through state legislation on 21 February 2001 as a statutory authority for the efficient and effective coordination of the recovery and reconstruction effort.

Red Cross continues to support families and communities affected by the flood and cyclone disasters. Red Cross is working with local governments and The Department of Communities to assist residents across Queensland.

Red Cross supporting communities to recover

We are still responding to one of the biggest disasters in Queensland's history. Recovery teams have been active on the ground since December 2010

Red Cross:

  • is supporting people and communities with the long journey of recovery
  • is providing personal support services to individuals and families through door-to-door outreach
  • has been on the ground across the state providing recovery information, personal and community support activities at community events, recovery centres and through outreach visits to households
  • is supporting residents by working with partner agencies to provide a range of recovery services in many locations around the state
  • is providing practical information and training to communities about the context of disaster
  • is assisting local governments and communities to be prepared ahead of the storm, cyclone and bushfire season
  • is working alongside recovery partner agencies such as the Queensland Reconstruction Authority, Department of Communities, Lifeline and St Vincent De Paul to ensure the recovery services and programs are coordinated and connected.


Red Cross will continue to work with affected communities over the months ahead to support the road to recovery. The ongoing work has been enabled by the generous support of a range of funders, Community Enterprise Foundation™, Eldon & Anne Foote Trust of the Lord Mayor's Charitable, Foundation, Collier Charitable Fund.

Red Cross has also distributed a range of useful resources such as Cleaning up after an emergency: Dealing with wind and water damage, Coping with a major personal crisis, After the Emergency activity guide for children, and Helping children and young people cope with crisis.

The Psychological First Aid Manual and the Communicating in Recovery guide are resources to assist agencies and local communities in their journey of recovery.

Information on volunteering with Red Cross.

Media enquiries: James Molan on 0448 571 484.

Photo: Bradley Kanaris/Australian Red Cross.

A thousand extra miles to recovery

Queensland Floods Recovery

It is eye-opening how many people still need a hand in their recovery. Read more.

Stress busters


Desley Routledge's house, business and community were severely affected by an 'inland tsunami'. Read more.